Platform Specialist

Ingram Micro•Buffalo, NY

3d•Onsite

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Position Summary Ingram Micro is seeking a detail-oriented and customer-focused Platform Operations Specialist to support the successful adoption, utilization, and operational efficiency of our Xvantage platform. This role is responsible for addressing platform-related inquiries with speed, accuracy, and professionalism while ensuring compliance with established service level agreements (SLAs). The Platform Operations Specialist performs a broad range of transactional and order entry functions to support internal business teams, associates, and key stakeholders. This individual will play a critical role in maintaining data integrity, optimizing platform workflows, identifying opportunities to enhance platform usage, and delivering timely issue resolution. Success in this role requires strong analytical capabilities, operational discipline, and the ability to collaborate cross-functionally to convert business opportunities into measurable outcomes.

Requirements

Strong understanding of professional communication, customer service excellence, and issue resolution best practices.
Proficiency in Microsoft Office applications, particularly Microsoft Outlook and Microsoft Excel.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong analytical mindset with the ability to review data, identify trends, and provide meaningful recommendations.
Associate degree (two-year college degree) or equivalent experience with a minimum of 3 years of relevant functional experience; OR High School Diploma or equivalent with a minimum of 5 years of functional experience, preferably at a senior level.

Nice To Haves

Working knowledge of Ingram Micro programs, services, products, and business processes preferred.

Responsibilities

Respond to platform inquiries, requests, and transactional support needs with urgency, accuracy, and adherence to required SLAs.
Perform order entry and transactional processing activities while reviewing and validating the accuracy of all incoming requests.
Support internal users and business partners in navigating and adopting the Xvantage platform effectively.
Maintain a high level of data integrity by auditing transactions, validating records, and ensuring information accuracy across systems.
Identify opportunities to optimize workflows, streamline business processes, and improve platform efficiency.
Partner closely with Account Managers, Business Owners, and cross-functional stakeholders to convert identified opportunities into successful operational outcomes.
Generate data quality reports, dashboards, and performance metrics; analyze trends and provide actionable business insights.
Assist in issue resolution by leveraging knowledge of Ingram Micro processes, products, and platform solutions.
Deliver exceptional internal customer service through professional communication, problem-solving, and timely follow-up.
Provide general operational and administrative support to the broader team as needed.