Platform Specialist
About The Position
The Platform Specialist will handle unique or complex transactions outside of the platform, as needed. This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested. The primary focus of this role is to address platform inquiries with speed, accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.
Requirements
- Knowledge and application of professional, effective communication techniques and customer care.
- Understanding of Ingram Micro programs, services, and products.
- Computer skills; Microsoft programs such as Outlook and Excel
- Strong organizational skills.
- Ability to work as a team member who collaborates effectively
- Ability to work independently with limited supervision.
- Analyze data to provide meaningful insights and trends.
- Able to prioritize and operate with urgency and attention to detail in high volume work environment
- Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Responsibilities
- Maintains data integrity.
- Optimize business processes.
- Accurately transacts on pre-sales, post sales, and order management functions
- Generate data quality reports and metrics and provide insights
- General support for the team
- Adhere to fulfilling metric-based goals
- Staying up to date on new processes and enhancements with internal and external tools
- Supporting Vendor Operations
Benefits
- healthcare benefits
- paid time off
- parental leave
- a 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
