Platform Specialist

Ingram Micro•Buffalo, NY

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Join Our Team as a Platform Specialist Are you detail-oriented, customer-focused, and passionate about delivering exceptional operational support? We are seeking a Platform Specialist to play a critical role in supporting platform transactions, order management, and customer inquiries while helping drive adoption of innovative digital solutions. In this role, you will serve as a key point of support for platform-related transactions and requests, ensuring accuracy, efficiency, and timely resolution. You will collaborate across teams, analyze data, maintain system integrity, and contribute to process improvements that enhance the customer and partner experience. This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment, enjoys solving problems, and is committed to delivering outstanding service.

Requirements

Strong customer service and professional communication skills.
Experience managing high-volume transactions with exceptional attention to detail.
Ability to prioritize competing tasks and work with urgency.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.
Ability to identify trends and analyze data to provide meaningful recommendations.
Strong organizational and time management skills.
Ability to work both independently and collaboratively within a team environment.
Comfortable adapting to changing priorities, processes, and technologies.
High School Diploma or GED and a minimum of 5 years of relevant professional experience.

Nice To Haves

Experience in customer service, operations, order management, platform support, data management, or business operations.
Knowledge of technology distribution, vendor operations, or digital commerce platforms.
Experience working within service-level agreements (SLAs) and performance-driven environments.

Responsibilities

Process and manage customer transactions with a high degree of accuracy.
Support pre-sales, post-sales, and order management activities.
Research, troubleshoot, and resolve platform-related inquiries while meeting established service level agreements (SLAs).
Review, verify, and complete transactional requests in accordance with company procedures.
Maintain data integrity across systems and platforms.
Generate data quality reports, analyze trends, and provide actionable insights.
Identify opportunities to improve workflows and optimize business processes.
Support vendor operations and cross-functional initiatives.
Stay current on platform enhancements, business processes, and internal/external tools.
Consistently achieve individual and team performance metrics.
Promote and support adoption of the Xvantage platform and digital solutions.