Platform Specialist - Cisco

Ingram Micro•Scottsdale, AZ

1d•$43,800 - $70,100•Onsite

About The Position

Ingram Micro is seeking a highly organized and customer-focused Platform Specialist - Cisco to join our growing team. In this role, you will serve as a key operational and sales support partner, helping drive the success of our Cisco business through quote management, order processing, partner support, and cross-functional collaboration. The ideal candidate understands the fast-paced technology distribution environment and enjoys working with sales teams, vendors, and partners to ensure a seamless customer experience. This is an excellent opportunity for someone with experience supporting Cisco products, licensing, renewals, or channel operations who wants to grow within a global technology leader.

Requirements

Experience supporting Cisco products, services, subscriptions, renewals, or channel partner programs.
Strong understanding of sales operations, quoting, order management, or customer support processes.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills.
Strong analytical and problem-solving abilities.
High level of attention to detail and accuracy.
Ability to work independently while collaborating across multiple departments.
Customer-first mindset with a sense of urgency and accountability.
Associate degree and 3+ years of relevant experience; OR High School Diploma/GED and 5+ years of relevant professional experience.
Proven experience in sales support, operations, customer service, vendor support, order management, or related functions.

Nice To Haves

Experience working within technology distribution, IT sales, channel sales, or vendor operations.
Knowledge of Cisco licensing, subscriptions, Cisco programs, or partner ecosystem.
Experience using CRM, ERP, or quoting systems.
Advanced Microsoft Excel skills including reporting and data analysis.
Experience supporting technology vendors such as Cisco, Microsoft, VMware, HPE, Dell, or related IT solutions.

Responsibilities

Support Ingram Micro's Cisco business by managing quotes, orders, licensing requests, and partner inquiries.
Review and process sales orders with a high degree of accuracy and attention to detail.
Partner closely with Inside Sales, Vendor Management, Customer Service, Operations, and Cisco representatives to meet customer needs.
Prepare product, software, subscription, and licensing quotes for customers and channel partners.
Monitor order status and proactively resolve issues impacting fulfillment or delivery timelines.
Ensure compliance with established service level agreements (SLAs).
Analyze account activity, sales data, and market trends to provide meaningful business insights.
Manage lead and order activities within assigned territories or account segments.
Identify process improvements that increase operational efficiency and customer satisfaction.
Provide guidance, support, and mentorship to less experienced team members.
Participate in vendor promotions, programs, and initiatives that drive Cisco business growth.