Platform Solution Architect - Enterprise Service Management (ESM)

Capgemini • Atlanta, GA

9h • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. As the Platform Solution Architect you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for Enterprise Services Management, ServiceNow solutions and IT Operations Platform. You will work closely with Regional and GDC Pre-sales and solutioning management and different CIS senior stakeholders from the Onshore regions as well as directly with our clients.

Requirements

• Excellent at communicating solutions to both technical and non-technical audiences
• Analytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail
• 3+ years of hands on experience in IT Service Integration design, transition or operations processes
• 3+ years of hands on experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform
• Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)
• Experience in Service Request Management and Fulfillment, Service Catalogue is a plus
• Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)
• Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)
• Experience in Service Asset Configuration Management
• Experience in Organizational Change Management
• Background from either run or transformation within the specific portfolio tower
• Strong connection to portfolio team
• Motivated to develop across breadth of the tower to expand technical skills
• Strong client facing skills, able to clearly articulate tower solution and roadmap to client face-offs
• Presentation and writing skills – to be able to articulate their tower solution
• Strong technical depth in Portfolio tower
• Good understanding of vendor and partner landscape for the tower, including Capgemini preferred partners and products

Responsibilities

• End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area
• Responsible for development of the tower solution related elements with support of Solution specialists and SMEs
• Ensures all client requirements within scope are analyzed and solutioned
• Works with other tower owners to align solutions
• Provides detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Manager & DA.
• Identifies cost behaviors of cost lines and relationship to client unit pricing
• Works with other members of the team to align on common assumptions and to avoid gaps and overlaps
• Clearly articulates the basis of any subcontractor/supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing – works directly with subcontractor Solutions to the client SLA’s, and documents/agrees any exceptions from the standards
• Input to Solution Artefacts (Cost systems, RAIDE, Solution Approval pack, etc.)
• Reviews and inputs to the contract schedules, SoW, SLA etc.
• Contributes to proposal writing - aligned to sales strategy, themes, scoring mechanism
• Supports Commercial Lead with Draft/mark-up of the schedules relating your part of the solution (SoW, SLA etc.)
• Supports Solution Manager and contribute to the Sales to Delivery Handover (StDH)
• Brings in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analyzing the client buying patterns, price points and third-party analyst views on the portfolio.
• Good grasp on similar portfolios available in the market with the ability to analyze, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers)
• Leadership of the virtual team working within Portfolio tower solution; ability to coach, steer, challenge, guide – support in case of challenges
• Strong team leader to manage and coach team through tough deadlines
• Stakeholder management, engagement and socialisation within the management related to the Portfolio area
• Ability to perform an Enterprise Architect level consulting/advisory and due diligence type work for complex deals to ensure smooth transition to actual delivery teams

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed