Platform Reliability Engineer
About The Position
Within the Manulife Global Wealth & Asset Management (GWAM) – Platform Engineering, Platform Reliability Engineer, responsible for maintaining, enhancing our Azure Kubernetes Services, platform operational procedures, and accountable for platform process efficiencies. Assist with critical ITIL processes and ensure requests/issues are completed in timely manner. Identify, resolve and escalate issues around platform management, compliance, and security patterns. Ownership of customer issues from inception to resolution. Assist in investigation and resolution of all client and product/platform issues in a multi-vendor environment. Handle multiple cases involving a variety of technologies, protocols, and equipment. Responsible for consistent delivery of product services on a 247 basis within well-defined Service Level Agreement. This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.
Requirements
- University degree (Computer Science or related subject area preferred) or equivalent experience.
- Hands-on experience in Azure Cloud.
- Experience with Azure Kubernetes Service and terraform is a must.
- Knowledge and experience with common Kubernetes tools and primitives: kubectl, pods, deployments, services, YAML manifests.
- Ability to learn new technologies and keep up to date on the vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies.
- Good interpersonal skills, and a team player.
- Good communication (written and verbal) and presentation skills.
- Strong planning and organizational skills.
Nice To Haves
- CI/CD: Terraform, Jenkins, GitHub, Github Actions
- Monitoring: New Relic, DEVO, ADX or Azure Monitor
- Azure PaaS: AKS, k8s Components
- Load Balancers: ISTIO, Azure ILB or NGINX
- K8s: Fluxcd, Helm, kustomize
Responsibilities
- Platform engineer will work with Platform Services on Azure Kubernetes Services, Azure PaaS, APIM, GHA CI/CD pipelines, Terraform and Github.
- Proactively assist in the management of platform operations and configuration
- Work with SWIFT Development team to onboard applications into AKS cluster.
- Work with AKS cluster operations including upgrade and patching.
- Manage intake requests, reviewing and completing SWIFT requests according to SLA.
- Work with Infrastructure as Code terraform templates to deploy needed resources.
- Collaborate with key partners, other IS groups and operational support teams.
- Support development team deployment activities which could occur in the evening and on weekends.
- Participate in on call rotation
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
