Platform & Release Analyst

Four Seasons Hotels and Resorts•Toronto, ON

3d•CA$70,000 - CA$95,000•Hybrid

About The Position

Four Seasons is seeking a highly organized, detail-oriented, and versatile individual to fill the role of Platform & Release Analyst on their dynamic digital team. This role focuses on the digital portfolio, including the corporate site www.fourseasons.com, Mobile and Tablet apps, Chat, and F&B platforms. The position blends maintenance and support activities for digital platforms with release activities to ensure seamless deployment of updates and maintain exceptional operations and customer satisfaction. The analyst will collaborate closely with business stakeholders, subject matter experts, project teams, and development and sustaining engineering teams. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced environment. This role is based in Toronto, reporting to the Manager, Platform Experience – Web Technologies, and involves interactions with primarily internal stakeholders.

Requirements

Phases of the web development lifecycle.
Agile methodologies & frameworks and practices (Scrum, Kanban, etc).
Web development technologies (HTML, CSS, Javascript, React, Node.js, web analytics).
Atlassian JIRA & Confluence.
Microsoft Office Suite.
Ability to quickly learn new software applications.
Able to exercise independent judgment and take action on it.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Ability to organize and lead meetings, workshops, and group discussions with good presentation skills.
2-4 years of eCommerce, web development, or a related technical role.
Experience assisting or leading with planning, coordinating, and managing software releases.
Understanding of the release lifecycle and best practices for code and infrastructure deployment.
Understanding of CI/CD practices and frameworks.
Working knowledge of agile methodology, techniques, including Scrum or Kanban.
Bachelor’s Degree in Computer Science, Information Technology, Software Engineering.
Relevant certifications (e.g., AWS Cloud Practitioner, Agile/Scrum Master).

Nice To Haves

TestRail or similar test management tools.
Familiarity and continuous integration/continuous deployment (CI/CD).
Monday.com

Responsibilities

Coordinate the deployment of software updates, patches, and new features in alignment with the release schedule and project timelines for digital platforms (websites, Mobile and Tablet apps, Chat, and F&B platforms).
Monitor deployments, track progress, and collaborate with the deployment team to address any issues or conflicts that arise during a release.
Communicate release schedules, status updates, and post-release impacts to stakeholders.
Track and report key release metrics for each deployment and provide consolidated reporting across all releases to ensure visibility and continuous improvement.
Maintain an in-depth knowledge of all Commercial and digital platforms as well as the company’s strategic business plans.
Present proposed support changes to business, technical, and executive stakeholders as necessary, and follow up on all issues and required modifications.
Provide support to the QA team and assist in validating UAT test cases to ensure high-quality releases.
Assist in managing the eCommerce platform, ensuring it is up-to-date, secure, and performing optimally.
Provide technical support for the eCommerce platform, troubleshooting issues and working with vendors and internal teams to resolve them.
Assist in training team members and stakeholders on platform functionalities and best practices.
Maintain comprehensive documentation of platform configurations, processes, and procedures.
Serve as the central point of contact for support-related inquiries and release coordination activities, fostering open communication and collaboration across teams.
Troubleshoot technical issues, analyze system logs, and diagnose software bugs.
Monitor system crash reports and work with the product technical team to solve them proactively.
Collaborate with product owners to prioritize support patching activities.
Act effectively as a technical speaker with the business and project team.
Contribute and maintain a knowledge base of previous support issues.