Platform Program Manager, AMP Partner Operations

Apple • Cupertino, CA

2d

About The Position

Apple’s Partner Operations team is seeking an experienced, highly collaborative, and technically astute Program Manager to lead platform capability expansion across our Apple services partnerships. In this role, you will bridge business strategy, technical integration, and partner execution. You will guide global partners—spanning telecommunications carriers, subscription video on demand (SVOD) providers, and retail integrators—through the onboarding lifecycle, ensuring they can seamlessly adopt new platform capabilities. You will operate comfortably in the gray, translate complex commerce and linking architectures into actionable operational workflows, and drive alignment across Business Development, Engineering, Product, QA, Marketing, Legal, and more. You will also continue to refine partner onboarding and management processes and tools, utilizing innovative approaches - knowing when to use technical tools such as AI while understanding the necessity for face to face collaboration.

Requirements

• 8+ years of technical program or operations management experience driving complex, partner-facing integrations, digital customer journeys, and back-end platform capabilities.
• Deep familiarity with subscription lifecycle mechanics, recurring billing, and API-driven partner integrations.
• Proven track record in end-to-end partner onboarding & operational readiness, from defining intake processes and writing operational requirements to coordinating production verification testing (PVT/UAT).
• Strong cross-functional orchestration skills, with the demonstrated ability to lead workstreams across Engineering, Product, Business Development, Commerce/Billing, Legal/Privacy, and Regional Operations teams globally.
• Strong analytical and problem-solving aptitude, with experience troubleshooting back-end event triggers, signaling mechanisms, and data-flow discrepancies across multi-party ecosystems.
• Excellent written and verbal communication skills, capable of presenting technical concepts clearly to executive leadership, authoring partner-facing integration guides, and managing multi-stakeholder operational reviews.

Nice To Haves

• BA/BS degree required; technical, engineering, or business operations background preferred.
• 8+ years of relevant industry experience in technical program management, partner operations, or systems integration.
• Experience in telecommunications carrier billing, digital streaming services (OTT/SVOD), or digital commerce platforms is strongly preferred.

Responsibilities

• Lead platform capability expansion across Apple services partnerships.
• Guide global partners through the onboarding lifecycle, ensuring seamless adoption of new platform capabilities.
• Translate complex commerce and linking architectures into actionable operational workflows.
• Drive alignment across Business Development, Engineering, Product, QA, Marketing, Legal, and more.
• Refine partner onboarding and management processes and tools.
• Utilize innovative approaches, including technical tools like AI, while understanding the necessity for face-to-face collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree