Platform Manager, Network Services

AARP • Washington, DC

1d • Hybrid

About The Position

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. Information Technology Services is responsible for AARP enterprise-wide technology and information security functions. The Platform Manager, Network Services establishes the platform’s vision, strategy, outcomes, metrics, and alignment with business needs and AARP technology standards. Creates and socializes the platform strategy and associated outcomes within the enterprise and ensures the delivery of value in an agile environment. Prioritizes platform management activities and participates in the platform planning process. Reviews and contributes to sprint/iteration goals, objectives, and roadmap. Collaborates with senior management to develop and execute strategic technology initiatives that will position the organization for success. Balances short-term team achievements with long-term goals and builds a sense of ownership within the team.

Requirements

• Bachelor’s degree or equivalent in Information Technology, Networks, Engineering, or related field.
• 10+ years of network operations and engineering experience, including carrier and network circuits (point-to-point, DIA, AWS Private Link).
• Experience managing supplier relationships with telecommunications carriers and network equipment vendors.
• Experience managing technical teams using IT service management and Agile methodologies (Scrum/Kanban).
• Strong knowledge of NOC monitoring, incident response, and data center operations.
• Deep understanding of network architecture and design across WAN, LAN, VLAN, wireless, SDWAN, VPN, load balancing, and network security (firewalls, DDoS, etc).
• Proven ability to mentor teams, manage performance, and grow engineering/delivery talent.
• Experience with market analysis, cost optimization strategies, and supporting high-volume, low-latency network environments across diverse systems and devices.
• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.

Responsibilities

• Drives the platform strategy and the development of new features and experiences.
• Owns the platform lifecycle including ideation, strategic planning, tactical initiatives, platform roadmap, platform development, and ongoing implementation and support. Ensures growth on established metrics.
• Leads, manages, and mentors the platform team to design, deliver, measure, and improve business outcomes using an agile approach.
• Facilitates input from internal stakeholders and other platforms and capability teams and negotiates timing, minimum viable product, and tradeoffs amongst them.
• Prioritizes the team’s backlog.
• Cultivates deep understanding of consumers/members/employees through human centered design including assessing needs, identifying pain points and/or barriers, ideating value proposition and solutions, and assisting in estimating demand.
• Conducts data driven analysis and analyzes performance to drive platform decisions that deliver business value.
• Develops technical knowledge and expertise related to domain area systems, solutions, services, and applications.

Benefits

• 401(k)
• 100% company-funded pension plan
• Health plans
• Dental plans
• Vision plans
• Life insurance
• Paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave
• Performance-based and peer-based recognition
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree