Platform Management Bureau Chief

State of Montana•Helena, MT

1d•Hybrid

About The Position

The Platform Management Bureau Chief is an IT leadership role responsible for the strategic direction, operational stability, governance, and continuous optimization of the organization's core enterprise software ecosystem. The bureau manages a portfolio of platforms including ServiceNow, Splunk, Tanium, and other enterprise-wide tools. The role champions a forward-thinking culture and identifies opportunities to adopt artificial intelligence and advanced automation to improve efficiency and streamline operations. The State Information Technology Services Division supports state agencies and Montana residents through technology services. This position bridges executive strategy and technical execution, supporting high availability, security compliance, and cross-platform integration. It collaborates across cybersecurity, infrastructure, application development, and business units to promote platform adoption and maximize the value of deployed tools. The position offers the opportunity to telework, with required weekly in-office day(s) in Helena. Specific conditions will be outlined in the job offer and must adhere to state policy. Employment requires successful completion of a criminal background check.

Requirements

Knowledge of platform architecture, integration, identity and access management, and API-based automation.
Ability to translate technical issues into business impact for executives and customers.
Strong leadership, delegation, and conflict-resolution skills.
Ability to set priorities across competing demands and make sound decisions under pressure.
Successful completion of a criminal background check.

Responsibilities

Set the strategic direction and oversee the operational stability, governance, and continuous optimization of the organization's enterprise software platforms.
Oversee a portfolio of platforms including ServiceNow, Splunk, Tanium, and other enterprise-wide tools.
Identify and champion adoption of artificial intelligence and advanced automation to improve efficiency and streamline operations.
Bridge executive strategy and technical execution to support high availability, security compliance, and seamless cross-platform integration.
Foster a high-performance, continuously learning culture and encourage cross-training, professional development, and technical certifications across the bureau.
Collaborate with cybersecurity, infrastructure, application development, and business unit leaders to drive platform adoption and maximize platform utility.
Lead continuous improvement initiatives using workflow automation, AI-driven analytics, and platform updates.