Platform Engineering Manager

O'Reilly Auto Parts • Headquarters, KY

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About The Position

The Manager Platform Engineering will direct development of a single crucial IT platform and contributes to strategic decisions that support long-term IT objectives. Oversees platform engineering team, building scalable and performant systems. Effectively manage diverse resources, including contractors as applicable.

Requirements

• Monitor, interpret and understand standards, policies and procedures and ensure their alignment with organizational strategies and work objectives.
• Determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
• Understand, deploy, and manage various infrastructure components such as compute, storage, cloud, network, observability and tooling/automation.
• Understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
• Monitor, diagnose and fix problems with technology products.
• Express user needs in terms of business requirements, identify current capabilities to deliver, conduct build or buy analyses, and recommend preferred approach.
• Create clear, comprehensive, effective, and user-friendly guides, manuals, narratives, and reports that convey complex technical concepts, using documentation tools to craft structured and visually appealing content that meets the intended purposes.
• Conduct gap analysis between current and future states to identify components of the overall change strategy.
• Provide input to architecture designs, incorporating system/ service requirements.
• Develop an effective change strategy based on gap analyses and enterprise readiness assessment results, including transitions states and release plans.
• Review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required.
• Understand and execute architectures, policies and practices in order to manage the information lifecycle needs of an organization.
• Utilize appropriate budget and resource planning tools to ensure effective and relevant resource plans, identifying and escalating capacity constraints when applicable.
• Develop and maintain professional development plans for both individual contributors and the team, providing timely feedback via one on ones.
• Conduct end of year evaluations, compose and track individual contributor goals, and participate in succession planning and promotion nominations.
• Provide conflict resolution within the team and escalate to Senior Management and HR as needed and when applicable.
• Effectively manage projects, ensuring work is clearly understood by team and progress is clearly communicated up the chain of command.
• Manage service requests, ensuring appropriate SLAs are met, SOPs and KB articles are followed, and that individual contributors understand and follow appropriate processes and policies.

Nice To Haves

• Project Management experience and/or certification
• Experience with ITIL
• Experience in an Agile environment
• Experience managing private and public cloud environments, including leading migrations or modernization efforts

Responsibilities

• Direct and oversee infrastructure developments and maintenance to ensure business requirements can be met.
• Lead a team of highly motivated platform engineers, supporting complex architecture and design challenges.
• Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Develop and maintain strategic roadmap for your platform, ensuring alignment with organizational objectives.
• Elicit the complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target deliverables, features, and capabilities.
• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
• Develop straightforward business cases to quantify current costs, justify project investment, and identify the return on investment.
• Gain a firm understanding of the organization’s expectations in regards to production incidents, strategic initiatives, and security concerns to effectively manage and prioritize work.
• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Use the organization's formal development framework to identify the team's individual development needs.
• Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities.
• Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
• Develop and/or deliver budget plans with guidance from senior colleagues.
• Manage segments of the organization's technology implementation, implementing methods and promoting efficiency.
• Manage complex technical challenges, ensuring effective diagnosis of complex technical issues with software and experiments and the development of effective solutions.
• Oversee a segment of technical support policies, optimizing operations to achieve specified results.
• Participate in after-hours support escalation, including applicable oncall responsibilities
• Plan and budget for training and growth opportunities for engineering team

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager