Sr. Platform Engineer I

Smarsh•Atlanta, GA

21h•$115,000 - $165,000•Remote

About The Position

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Requirements

4+ years of professional experience in platform engineering, DevOps, or Site Reliability Engineering roles.
Demonstrated hands-on experience managing production AWS environments at scale.
Proven track record of Kubernetes cluster administration and troubleshooting.
Experience implementing and maintaining Terraform-based infrastructure.
Background in CI/CD pipeline development and release engineering processes.
Prior oncall experience with demonstrated incident response capabilities.
Experience working in distributed, global team environments.
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

Nice To Haves

Experience with service mesh technologies (Istio, Linkerd, or equivalent).
Background in GitOps methodologies (ArgoCD, Flux).
Exposure to secrets management solutions (HashiCorp Vault).
Multi-region or multi-account AWS architecture experience.
Prior experience in follow-the-sun support models.
Familiarity with enterprise compliance and security requirements.

Responsibilities

Maintain 99.9% uptime for critical platform services.
Reduce mean time to resolution (MTTR) for platform incidents by 20%. Implement automated recovery mechanisms for common failure scenarios.
Achieve 100% infrastructure-as-code coverage for new deployments.
Reduce deployment time by 30% through CI/CD pipeline optimization. Implement GitOps workflows for all production environments.
Support successful onboarding of new customers on the Fabric platform.
Enable EA (Enterprise Archive) tenant deployments with minimal lead time. Develop and maintain self-service capabilities for common provisioning tasks.
Establish reliable US-timezone oncall coverage for platform services.
Enable follow-the-sun support model with seamless handoffs between regions. Achieve sub-30-minute response time for P1/P2 incidents during US hours.