Sr. Data Platform Engineer

Docusign • San Francisco, CA

4h • Hybrid

About The Position

Docusign brings agreements to life, serving over 1.5 million customers and a billion people in 180+ countries by accelerating business processes and simplifying lives through intelligent agreement management. The company's platform unleashes business-critical data trapped in documents, which were previously disconnected from business systems, costing time, money, and opportunity. Docusign's Intelligent Agreement Management platform allows companies to create, commit, and manage agreements using solutions from the leader in e-signature and contract lifecycle management (CLM). The Data and AI Platform Engineer will be responsible for designing, building, and operating Docusign's next-generation data and AI platform. This platform will enable high-quality analytics, data science, and AI/ML capabilities at scale. The role involves serving as a technical expert on Snowflake and AI infrastructure, with a strong emphasis on production-grade reliability and performance. The engineer will collaborate closely with data engineers, data scientists, ML/AI engineers, BI developers, and business stakeholders to transform data and AI requirements into robust platforms, pipelines, and services. This individual contributor role offers the opportunity to shape the data, ML, and AI architecture, influence best practices, and drive innovation within the Data Analytics Organisation, reporting to the Sr. Director, Data Platform and ML Operations.

Requirements

• Bachelor’s or Master’s degree in Computer Science or a related field
• 8+ years with a Bachelor’s degree or 6+ years of relevant experience with a Master’s degree
• Experience as a Data Platform Engineer or ML/AI Engineer with significant hands on work in Snowflake Administration
• Experience with SQL and at least one programming language commonly used in data and ML (Python)
• Experience designing, building, and operating orchestration infrastructure for data pipelines (e.g., Airflow or similar)
• Experience with core ML lifecycle concepts (data preparation, training, evaluation, deployment, monitoring) and how to support them with data and platform engineering
• Experience with cloud platforms (e.g., AWS, Azure) and Infrastructure as Code and CI/CD practices for data/ML workloads
• Experience working with at least one BI or analytics visualisation tool (e.g., Tableau, Hex, or similar)

Nice To Haves

• Deep expertise with Snowflake performance tuning, resource management, and cost optimization for mixed analytics and AI workloads
• Strong communication and collaboration skills with the ability to work closely with technical and non technical stakeholders
• Strong understanding of data governance and responsible AI principles, including data privacy, security, and model monitoring considerations
• Experience integrating Snowflake with modern BI and analytics tools such as Tableau including optimizing semantic models and queries for performant, governed self service analytics
• Hands on experience building and operating AI agents or agentic workflows using Snowflake Cortex or other agent frameworks and platforms
• Experience with Snowflake Cortex, including building and managing Cortex agents and leveraging the Snowflake semantic layer to enable AI ready, governed analytics experiences
• Demonstrated experience with prompt engineering, including designing, evaluating, and iterating on prompts for LLM powered applications and workflows
• Experience partnering with data science and ML engineering teams to take models from experimentation to production at scale
• Hands on background with MLOps platforms and tools (e.g., MLflow, Feast, feature stores, model registries, model serving frameworks)
• Experience implementing real time or streaming data pipelines to power low latency ML and AI use cases
• Practical experience with AWS data and analytics services (e.g., S3, MWAA/Airflow, Glue, Lambda, Step Functions, API Gateway) supporting large scale data and AI workloads

Responsibilities

• Design, build, and maintain scalable, secure, high performing data and AI platforms using Snowflake and AI infrastructure components (e.g., feature stores, model registries, model serving endpoints)
• Own and optimize the Snowflake environment (warehouses, databases, schemas, roles, resource monitors) with a focus on performance tuning, cost optimization, and capacity planning for both data and AI workloads
• Stay current on Snowflake releases, the modern data stack, BI tooling, AI/ML, MLOps, and generative AI best practices and proactively recommend platform improvements
• Design, build, and operationalize AI capabilities in Snowflake using Snowflake Cortex and native Snowflake AI features to power governed, production grade conversational, retrieval augmented, and predictive applications
• Build and operate AI agents and workflows in Snowflake Cortex or similar platforms, integrating tools and context while optimizing prompt patterns to ensure reliable, high quality LLM outcomes
• Contribute to and evolve the overall data, ML, and AI architecture (warehouse, lake/lakehouse, streaming, feature and vector stores, model serving, AI app layers) while establishing and enforcing best practices for data modeling, AI/ML pipeline development, code reviews, testing, deployment, and documentation across the stack
• Automate infrastructure and deployment using CI/CD and Infrastructure as Code for data pipelines, ML workflows, and AI/LLM services
• Architect and manage AWS based data and AI infrastructure including S3 backed data lakes, MWAA/Airflow environments, and supporting services for data ingestion, transformation, and model deployment
• Implement robust monitoring, logging, and cost management practices for AWS data and AI services to ensure platform reliability, security, and efficiency
• Collaborate with cloud, networking, security, compliance, and infrastructure teams to design resilient, scalable AWS architectures that integrate Snowflake, AI services, and downstream analytics/applications while implementing and maintaining strong data and AI governance (RBAC, masking, encryption, audit logging, responsible AI controls)
• Partner with data analysts, data scientists, ML/AI engineers, BI developers, and business stakeholders to translate data and AI requirements into scalable, secure technical solutions that deliver actionable insights and business value

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior