Platform & Core Experience Strategic Portfolio Management – Unified Communications
About The Position
Motorola Solutions is seeking a highly motivated Customer Experience Strategic Portfolio Manager to act as the central Product Owner for the end-to-end user journey across their entire Unified Communications (UC) portfolio. This strategic role spans the user interface, developer APIs, and foundational platform software. The position requires deep cross-functional collaboration to ensure a consistent and seamless experience across all UC products and platform offerings. The role involves partnering with User Research and UI/UX Design, defining strategic vision, aggregating business requirements, and championing the 'voice of the customer.' Key activities include mapping customer journeys, analyzing user feedback, and translating CX insights into actionable product requirements. This role is ideal for individuals passionate about reducing friction in enterprise communications and driving product-led growth through exceptional user experiences.
Requirements
- 4+ years of experience in Product Management, Customer Experience (CX), or UX Strategy with a track record of leading complex, multi-stakeholder product initiatives.
- Exceptional written and oral communication skills, with the ability to translate complex technical concepts into compelling value propositions.
- Solid understanding of platform architecture, RESTful APIs, webhooks, and SDKs; ability to hold technical discussions with engineering architects.
- Deep proficiency with product analytics, telemetry, and observability tools (e.g., Pendo, Amplitude, Mixpanel, Datadog, or similar); ability to define tracking schemas and extract actionable insights.
- Demonstrated ability to think beyond a single feature, with a track record of driving unified experiences across a complex suite of products, underlying platforms, and integration ecosystems.
- Proven track record of leveraging user research and analytics to drive measurable improvements in product usability and customer satisfaction.
Responsibilities
- Act as the primary Product Owner for cross-portfolio experience initiatives, ensuring visual, functional, and architectural consistency across all UC products (voice, video, messaging).
- Treat underlying platform software and APIs as critical customer touchpoints, partnering with engineering to ensure internal services, SDKs, and developer portals are scalable and intuitive.
- Embed data tracking and observability into product launches, defining clear telemetry requirements for granular visibility into user interaction.
- Champion the user journey for out-of-the-box integrations, ensuring a frictionless onboarding and usage experience.
- Partner with UI/UX Design and User Research teams to define product strategy, prioritize the experience backlog, and provide business context.
- Synthesize complex business needs, technical constraints, and customer feedback into clear experience requirements and user stories for Research and Design teams.
- Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes, ensure adherence to design systems, and resolve priority conflicts.
- Balance the diverse needs of enterprise IT administrators, everyday employees, and developers.
- Partner with Product Marketing to ensure effective, consistent, and cohesive messaging and product collateral.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
