Platform & Core Experience Strategic Portfolio Management – Unified Communications

Motorola Solutions•Dallas, TX

About The Position

Motorola Solutions is seeking a highly motivated Customer Experience Strategic Portfolio Manager to serve as the central Product Owner for the end-to-end user journey across their Unified Communications (UC) portfolio. This strategic role encompasses the user interface, developer APIs, and the foundational platform software. The position requires deep cross-functional collaboration to ensure a consistent and seamless experience across all UC products and platform offerings. The manager will partner with User Research and UI/UX Design, define strategic vision, aggregate business requirements, and champion the 'voice of the customer.' Key activities include mapping customer journeys, analyzing user feedback, and translating CX insights into actionable product requirements. The role is ideal for someone passionate about improving enterprise communications and driving product-led growth through exceptional user experiences.

Requirements

4+ years of experience in Product Management, Customer Experience (CX), or UX Strategy.
Track record of leading complex, multi-stakeholder product initiatives.
Exceptional written and oral communication skills, with the ability to translate complex technical concepts into compelling value propositions.
Solid understanding of platform architecture, RESTful APIs, webhooks, and SDKs; ability to engage in technical discussions with engineering architects.
Deep proficiency with product analytics, telemetry, and observability tools (e.g., Pendo, Amplitude, Mixpanel, Datadog, or similar).
Ability to define tracking schemas and extract actionable insights from large datasets.
Demonstrated ability to think beyond a single feature, with a track record of driving unified experiences across a complex suite of products, underlying platforms, and integration ecosystems.
Proven track record of leveraging user research and analytics to drive measurable improvements in product usability and customer satisfaction.

Responsibilities

Act as the primary Product Owner for cross-portfolio experience initiatives, ensuring visual, functional, and architectural consistency across all UC products (voice, video, messaging).
Treat underlying platform software and APIs as critical customer touchpoints, partnering with engineering to ensure internal services, SDKs, and developer portals are scalable and intuitive.
Embed data tracking and observability into product launches, defining clear telemetry requirements for post-launch user interaction visibility.
Champion the user journey for out-of-the-box integrations, ensuring a frictionless onboarding and usage experience.
Partner with UI/UX Design and User Research teams to define product strategy, prioritize the experience backlog, and provide business context.
Synthesize business needs, technical constraints, and customer feedback into clear experience requirements and user stories for Research and Design teams.
Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes, ensure adherence to design systems, and resolve priority conflicts.
Balance the diverse needs of enterprise IT administrators, everyday employees, and developers.
Partner with Product Marketing to ensure effective and consistent messaging for product capabilities and high-quality product collateral.
Communicate exceptionally, translating complex technical concepts into compelling value propositions.