Clinical Review LPN Weekend

Pinnacle Home Care•Oldsmar, FL

1d•Onsite

About The Position

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, is seeking a Platform Coordinator to join their award-winning team. This role supports Care Coordinators by processing patient referrals from various platforms and ensuring accurate patient information is maintained. The ideal candidate is detail-oriented, a multitasker, and committed to providing high-quality, patient-centered care in a home health setting.

Requirements

GED or High School Diploma required; Associate's or Bachelor’s Degree in a related field preferred.
Ability to manage conflict, stress, and multiple simultaneous work demands in an effective, professional, positive manner.
Ability to analyze and reconcile complex issues and problems timely.
Ability to work constructively when faced with high workloads and deadlines.
Ability to follow directions and respectfully request clarification when needed.
Ability to identify needs and opportunities and present them to the supervisor with recommended solutions.
Ability to work independently with minimal supervision while collaborating with other team members.
Ability to build and maintain relationships.
Must be results-driven.
Possesses excellent written, verbal, and listening communication skills.
Ability to foster two-way communication.
Ability to address customer concerns in a courteous and timely manner.
Strong organizational and time management skills.
Working knowledge of EMR database: Allscripts, Navi, Epic NCH, PowerChart.
Proficient with Microsoft Word, Excel, and Outlook software.
Possesses good customer relations skills and a commitment to providing quality service.
Must possess excellent prioritization and time management skills.
Must be able to communicate effectively and clearly.

Nice To Haves

Open to cross-functional training in all departments.

Responsibilities

Process patient referrals from Navi, Allscripts, Epic NCH, and Power chart, as well as other referral platforms.
Pull referrals off platforms to accept/decline.
Review documents, confirm, and process the referral through Intake using Pinnacle’s EMR.
Respond to Care Coordinator inquiries regarding referral status promptly.
Respond to all inquiries with a resolution to concerns and/or discrepancies.
Coordinate and communicate with the appropriate team regarding any changes or updates to the patient’s payer source on time.
Meet productivity goals as assigned by the direct supervisor.
Comply with HIPAA regulations on all accounts.
Perform other responsibilities assigned by leadership.