Platform Adoption and Enablment Engineer Lead

Capital Group•Charlotte, NC

6d•Hybrid

About The Position

Our team builds and runs the enterprise cloud platform and the capabilities that thousands of engineers depend on to deliver business-critical applications at scale. But great technology only creates value when teams actually adopt it—and that’s where you come in. As our Platform Adoption & Enablement Lead, you’ll own how customers discover, embrace, and succeed with our platform. Starting from real customer pain points, you’ll create the on-ramps, guidance, and support structures—documentation, reference examples, dojos, and office hours—that make complex capabilities approachable. You’ll engage teams early, remove blockers with creative, pragmatic solutions when the product isn’t there yet, and make sure every team lands securely and in line with our architecture, security, and operational standards. You’ll lead a cross-functional virtual team spanning architecture, information security, FinOps, resiliency, and platform engineering, and you’ll shape the enablement for what comes next—including AI-assisted development and modern developer-experience platforms. You won’t do the build work yourself; you’ll influence, coach, and coordinate the teams who do.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
At least 10 years of experience across platform engineering, cloud architecture, and/or technology adoption and enablement, including leading enterprise-scale adoption of technical products or platforms.
Proven experience driving adoption of complex technical products—engaging customers early, understanding their pain points, reducing friction, and growing usage while upholding standards.
Extensive experience delivering outcomes through influence rather than hands-on build work—guiding, coaching, and enabling the teams you support to implement solutions themselves.
Strong architecture, engineering, and software-development background with broad cloud fluency (e.g., AWS, Azure), infrastructure-as-code, CI/CD, and container/Kubernetes ecosystems—enough depth to solution credibly and set standards.
Creative problem-solver who devises pragmatic workarounds and interim solutions to unblock customers while respecting architecture, security, and operational best practices.
Proven experience leading cross-functional or virtual teams—and leading managed service partner resources—setting direction, delivery expectations, and governance routines while keeping work aligned to enterprise standards.
Expert communicator and product owner with exceptional planning, coordination, and stakeholder-management skills, including engaging IT executive audiences, and experience with Agile/ SAFe ways of working.

Nice To Haves

SRE experience is a plus.

Responsibilities

Own how customers discover, embrace, and succeed with our platform.
Create on-ramps, guidance, and support structures (documentation, reference examples, dojos, office hours) that make complex capabilities approachable.
Engage teams early to understand their pain points.
Remove blockers with creative, pragmatic solutions.
Ensure teams land securely and in line with architecture, security, and operational standards.
Lead a cross-functional virtual team spanning architecture, information security, FinOps, resiliency, and platform engineering.
Shape the enablement for future developments, including AI-assisted development and modern developer-experience platforms.
Influence, coach, and coordinate teams who perform build work.