Platform Administrator

Hut 8•British Columbia, Canada, BC

3d•CA$120,000 - CA$170,000•Remote

About The Position

To provide support and ownership to client facing platforms. This position is responsible for the day-to-day management of these platforms ensuring they are available upgraded and maintained. Ultimately providing Hut 8 clients with secure, intuitive, and efficient platforms to assist with the client's infrastructure and I.T. needs.

Requirements

College diploma or university degree in computer science and/or 4 years equivalent work experience and/or other technical certification.
Experience deploying operating systems in virtualized and containerized environments
Experience installing, configuring, and maintaining multiple operating systems including Windows and Linux.
Experience with disaster recovery and backup products such as Veeam and Zerto
Experience with programming or scripting languages and basic database management
Hands-on hardware and software troubleshooting experience
Experience working in a team-oriented, collaborative environment.
Extensive technical support experience
Excellent understanding of network technologies including VLANS, VXLAN, NSX, VLT, DNS and OSPF
Familiarity with TCP/IP protocols, firewall management, and database administration.
Good technical knowledge of current network hardware and standards, familiarity with OSI layer and advanced networking concepts (switch, route, etc)
Strong understanding of the organization's goals and objectives.
Good written and oral communication skills.
Good interpersonal skills.
Advanced troubleshooting skills
Proven analytical and problem-solving abilities.
Attention to detail.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation and demonstrated history of a willingness to help.

Nice To Haves

Familiarity with Open Stack and VMware highly beneficial

Responsibilities

Gather stakeholder requirements and provide solutions, options, costs and timelines.
Deliver reliable solutions on time and on budget.
Provide procedures and training to staff.
React quickly to changing requirements with the ability to determine impacts and solutions.
Coordinate and lead in key process improvements.
Participate in design and review of new systems and applications.
Define and perform system backups and recovery procedures.
Monitor and test system performance and provide performance statistics and reports.
Operate and support platforms on 24x7x365 basis
Secure platforms under management
Maintain detailed asset lists
Lead migration efforts
Provide technical support and training for the NOC on matters relating to Hut 8 platforms.
Develop and maintain training materials and platform documentation.
Share knowledge and/or provide guidance to other members of the team.
On-call availability.
Ability to work during weekend change windows.
Adhere to operational procedures and service provider frameworks including ITIL
Operate transparently and within a continual learning and improvement culture
Know your platform, customers and customer commitments.