Platform Administrator

The Canada Life Assurance Company • London, ON

1d • CA$65,600 - CA$98,400 • Hybrid

About The Position

Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience. In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Requirements

• Minimum 3-5 years of experience in a similar role.
• Strong Microsoft SQL Server skills, including query development, troubleshooting, and data analysis.
• Experience developing and maintaining SSIS packages and SSRS reports.
• Exceptional analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Experience supporting applications across multiple environments and system architectures
• Working knowledge of Microsoft Visual Studio, Apache Tomcat, JBoss, Apache Web Server, and related technologies.

Responsibilities

• Perform daily monitoring of systems, applications, servers, and key processes to ensure availability, performance, and integrity, including verification of scheduled jobs and backups.
• Monitor production environments, system alerts, incidents, and service requests; troubleshoot issues, escalate when required, and ensure resolution within established SLAs.
• Participate in an on-call rotation to support and maintain business-critical production systems.
• Install, configure, maintain, and upgrade applications and supporting infrastructure.
• Manage database synchronization, refreshes, and migrations across UAT, Regression, FIT, Training, and Production environments.
• Develop, automate, and maintain SQL scripts, ETL processes, and reporting solutions using SQL Server technologies, including SSIS and SSRS.
• Create, modify, and maintain business reports, database views, data extracts, and ad hoc queries to support operational and business requirements.
• Perform data analysis and provide customized reporting solutions to support decision-making across departments.
• Provide first and second-level application support by investigating issues, resolving technical inquiries, and communicating solutions to end users.
• Manage and respond to incidents and support tickets through the incident management system, ensuring timely resolution and accurate documentation.
• Collaborate with third-party vendors to investigate, troubleshoot, and resolve application and system-related issues.
• Contribute to continuous improvement initiatives by identifying process enhancement opportunities and maintaining technical documentation for application support processes.
• Partner with Account Managers and stakeholders to evaluate change requests, manage issues, and establish implementation priorities.
• Produce performance and capacity-planning reports and recommend improvements to support future business growth.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed