Platform Admin Specialist (AMER)

Thrive•Madison, MS

18d•$55,000 - $70,000•Remote

About The Position

We're seeking a passionate Platform Admin Specialist to join our team. You'll work closely with Thrive customers providing hands-on administration support and expert guidance to ensure they maximise engagement utilising the platform’s configurations and features. The role involves managing content requests from intake to publication, configuring platform features to agreed specifications, and delivering builds within defined service levels. You will validate intake against creative briefs, enforce quality standards by applying style guides and performing thorough QA, and coordinate cross-functional teams and agencies to secure necessary resources. Additionally, you will monitor post-launch performance, resolve issues quickly, share actionable insights, and provide expert guidance on platform configuration and usability to optimize the customer experience. Cultivating account relationships to ensure builds align with customer goals and organizational objectives, and serving as a product expert by staying ahead of platform updates and features to provide strategic recommendations and best practices are also key aspects of this role.

Requirements

Hands-on LMS/LXP administration experience, with desired experience having used and managed the Thrive Platform directly in a previous role.
Proven ability to manage service levels and multiple projects in a ticket-driven environment.
Highly organized with strong attention to detail, proactively identifying asset and quality issues.
Strong ability to build relationships with stakeholders.
Experience collaborating with third-party creative agencies and content suppliers.
Strong technical aptitude; curious, tech-savvy, and skilled at communicating complex details to diverse audiences.
Confident communicator, capable of leading discussions with L&D and marketing stakeholders.
Customer-focused mindset dedicated to delivering exceptional user experiences.
Passionate about innovative learning experiences and elevating L&D’s business impact.

Nice To Haves

You know your way around the platform and can pick it up with minimal ramp-up.

Responsibilities

Manage content requests from intake to publication, configuring platform features to agreed specifications.
Deliver builds within defined service levels, proactively flagging potential delays or risks.
Validate intake against creative briefs to identify and resolve gaps before building.
Enforce quality standards by applying style guides and performing thorough QA through sign-off.
Coordinate cross-functional teams and agencies, assertively securing necessary resources to maintain momentum.
Monitor post-launch performance, resolving issues quickly and sharing actionable insights.
Provide expert guidance on platform configuration and usability to optimize the customer experience.
Cultivate account relationships to ensure builds align with customer goals and organizational objectives.
Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.