Plastic Surgery Area Specialist- Northwest

Becton Dickinson Medical Devices • Warwick, RI

9d • Hybrid

About The Position

The Plastic and Reconstructive Surgery (PRS) Area Specialist role is a US, regionally based marketing position that partners closely with the Area Business Manager and internal stakeholders to best serve and advocate for the PRS customer. The PRS Area Specialist assumes ownership of the PRS customer experience and ensures customer needs are met through remote and onsite account management. Additionally, the PRS Area Specialist is a brand ambassador in the US, responsible for building a foundation for the future growth and introductions in the PRS market.

Requirements

• Bachelor’s degree required
• Minimum of 2 years corporate environment experience required
• High integrity and ethics
• Outstanding communication skills
• Exceptional organizational and creative skills
• Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas
• Self-starter and ability to prioritize and multi-task in a fast-paced environment
• Strong project management skills, along with the ability to manage multiple tasks simultaneously
• Ability to travel (up to 40%) domestically in US, to include overnights

Responsibilities

• Manages PRS customer accounts in US region as assigned
• Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed.
• Responds to and/or streamlines account inquiries to the appropriate internal partners, such as Area Business Manager, Medical Science Liaison, order entry, billing resolution, complaint management, etc.
• Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
• Works collaboratively with internal partners (Area Business Manager, Contracts) to establish new accounts and pricing contracts
• Resolves pricing discrepancies with customer and PRS customer care and establishes/renews pricing contracts for existing customers
• Facilitates urgent/last minute order fulfillment, via trunk stock
• Coordinates product returns and works with internal team to refund or credit customers in a timely manner
• Acts as product expert and responds to product inquiries from customers and directs inquiries to Medical Affairs, as appropriate
• Supports accounts and advises on product sizing, storage requirements, etc., according to the instructions for use
• Follows up on trade show leads, proactively reaches out to new accounts
• Fulfills product literature requests and distributes collateral, guides, and content as required
• Connects billing issues with AR counterparts
• Escalates customer issues for PRS leadership decision
• Uses analytical tools to provide customer insights to update, track, and plan performance
• Participates in continued education and compliance around appropriate commercial execution
• Other duties as assigned

Benefits

• A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.
• It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
• To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
• We welcome people with the imagination and drive to help us reinvent the future of health.
• At BD, you’ll discover a culture in which you can learn, grow, and thrive.
• And find satisfaction in doing your part to make the world a better place.
• Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level