Plant Service Order Representative

Brookings Municipal Utilities • Brookings, SD

11d • $22 - $30 • Onsite

About The Position

Under the direct supervision of the Central Office Supervisor, this position is responsible for performing administrative tasks related to the management and maintenance of telecommunications infrastructure within plant.

Requirements

• High School Diploma or G.E.D and experience in a related field.
• Knowledge of or ability to learn features and applications of telecommunications products and services offered by Swiftel.
• Ability to communicate effectively and work well under pressure.
• Ability to deal with multiple projects, objectives, and deadlines.
• Must be able to provide professional and friendly interaction with customers.
• Proficiency in phone communication, strong organizational skills, accurate keyboarding ability and ability to maintain confidentiality are essential.
• Ability to operate office equipment and type 50 WPM accurately.
• Must possess or have the ability to become proficient in Microsoft office along with company designated software platforms.
• Knowledge of general office practices, procedures, and office equipment.
• Ability to review and analyze records and orders.
• Excellent communication and interpersonal abilities.
• Ability to assess and understand customer needs and provide solutions in a prompt and courteous manner.
• Ability to work with coworkers as a supportive team member.
• Strong verbal and written communication skills with ability to articulate complex concepts clearly.
• Ability to communicate, establish and maintain an effective working relationship with co-workers, vendors, and the public.

Responsibilities

• Assist customers to identify needs and troubleshoot issues related to services offered by Swiftel Communications.
• Compile, verify, and accurately input information into customer service databases, ensuring accurate data provisioning, and the strategic coordination of workflow distribution.
• Conduct a thorough review of customer records within company-designated software to ensure accurate data and completeness to reduce errors within service provisioning.
• Utilize company designated software applications for the generation, distribution, and completion of service orders and trouble tickets and to dispatch operations personnel as needed.
• Maintains comprehensive records of facilities and coordinates service transfers and cut-sheet preparation.
• Work congruently with other departments to maintain records related to 911 database addressing, local number portability, reassigned number database, battery replacement schedules, and other such records as directed.
• Creates reports pertaining to customer service calls, feature sets, and cable plant infrastructure.
• Acts as a supplementary support for the customer service and sales teams in the front office, stepping in to ensure seamless service continuity when required.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED