Plant Quality Control Manager

ThermTech•Waukesha, WI

11d•Onsite

About The Position

We are committed to hiring top talent into our operations teams to deliver world-class services. We look for self-motivated and goal-oriented people eager to learn our trade and be a part of our growing team. We value individuals who are problem solvers, team workers and maintain a bright, positive attitude. If you like a fast-paced work environment to learn lifelong skills, we welcome your completed application.

Requirements

College Degree in Engineering, Quality, Manufacturing, Technical Field or related discipline.
Minimum of three years of quality control, quality assurance, or heat-treating experience.
Experience in a manufacturing or production environment.
Experience in employee training and development.
Understand and efficiently use BlueStreak and Microsoft Office software.
Understand ThermTech's quality policy, mission, vision, and values statement.
Basic computer skills.
Basic math knowledge.
6S safety-focused mindset.
Must be a servant leader.
Ability to function well within a high performing team and as a team leader and team member.
Excellent written & verbal communication skills.
Excellent time management.
Self-motivated.
Able to work collaboratively with others.
Focused on satisfying both internal and external customers.
Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, a non-resident, authorized to work in the U.S. without ThermTech sponsorship).
This position must satisfy ITAR (DSP-5) compliance requirements; therefore, candidates must be a lawful permanent resident [8 U.S.C. 1101(a)(20)] or a protected individual [8 U.S.C. 1324b(a)(3)].
Employment of Foreign Persons(s) [22 CFR 120.63] will be contingent on receiving the DSP-5 license from the US State Department.
All hires are contingent upon a 9-panel hair follicle drug test & background check.
Must be able to work in a standing position for extended periods in a non-climate controlled industrial environment.
Ability to bend, pull, stoop, and reach to perform functions.
Capable of lifting and carrying at least 25-pound objects throughout shift.
Must be exposed to heat, fumes, noise, humidity, etc.
Must have the cognitive and mental capacity to perform essential job functions.
Must demonstrate the ability to read, write, and communicate in the English language.
Must demonstrate the ability to perform fundamental mathematical skills and concepts (e.g. addition, subtraction, multiplication, division, fractions, decimals, percentages, and the basics of algebra and geometry).
Visual acuity to read documents, computer screens, files, etc.
Ability to hear in person and via phone.

Nice To Haves

Preferred Certifications 6 Sigma Black Belt
Previous leadership or supervisory experience preferred.
May be required to work overtime or any shift, including weekends.
May be required to obtain and maintain forklift operation certification

Responsibilities

Manage the division's hold area and nonconforming material processes to ensure timely disposition and resolution of quality issues.
Review quality issues daily and coordinate corrective actions with Production, Technical Leadership, and other departments as appropriate.
Perform and coordinate containment activities to minimize risk to customers and operations.
Conduct root cause investigations utilizing a team-based problem-solving approach.
Support rework planning and disposition activities to ensure compliance with customer and quality requirements.
Verify production processes and inspection methods align with customer specifications and internal standards.
Lead the customer concern and corrective action process for the division.
Communicate directly with customers regarding quality concerns, complaint resolution, and corrective actions.
Manage RMAs, credits, and customer quality documentation as required.
Utilize effective root cause analysis techniques to identify and address systemic issues.
Coordinate corrective and preventive actions to improve quality performance and customer satisfaction.
Support continuous improvement efforts utilizing Lean, Six Sigma, and problem-solving methodologies.
Maintain compliance with ThermTech's Quality Management System and applicable customer requirements.
Coordinate Management of Change activities, including training, notifications, and documentation updates.
Review quality procedures and work instructions for effectiveness and compliance.
Participate in quality system audits, management reviews, and annual Quality Manual reviews.
Monitor and report quality metrics, trends, and improvement opportunities.
Support TPM, Lean, 6S, and continuous improvement initiatives throughout the plant.
Manage the Quality Inspection team to ensure accurate and timely inspection activities.
Coordinate staffing, training, and work assignments for quality personnel.
Support new job launches by reviewing inspection requirements, racking methods, tooling, packaging requirements, and process controls.
Collaborate with Operations and Technical Leadership to improve process consistency and reduce quality risks.
Support equipment quality activities and containment actions when equipment-related quality concerns arise.
Provide regular communication of quality performance, customer concerns, corrective actions, and quality initiatives to employees and leadership.
Present training related to quality systems, procedures, customer requirements, and process changes.
Maintain training records and support employee competency development.
Provide coaching, mentoring, and development opportunities for quality personnel.
Promote a culture of accountability, customer focus, continuous improvement, teamwork, and servant leadership.
Promote employee engagement in safety, quality, 6S, and continuous improvement initiatives.
Ensure quality personnel maintain organized, safe, and effective work areas.
Support investigations of quality incidents, nonconformances, customer complaints, and audit findings.
Partner with Operations and Technical Leadership to maintain compliance with customer requirements and quality objectives.
Train, coach, and develop quality personnel to support business and customer requirements.
Monitor and support monthly one-on-one meetings and semi-annual performance reviews with direct reports.
Support employee performance management activities, including coaching, counseling, documentation, and corrective action processes.
Identify training needs, competency gaps, succession planning opportunities, and development plans within the quality function.
Promote employee engagement, accountability, collaboration, and professional growth.

Benefits

Health Insurance
Dental Insurance
401(k) - Company matched 50% on the 1st 4%.
Paid Time Off - Accrued annually with 80 hours for the first year of service
8 Paid Holidays
Basic Life and AD&D Insurance at no cost to employee
Optional Voluntary Life Insurance
Short-Term and Long-Term Disability Plans at no cost to the employee
Referral program: When a new employee completes onboarding, the referring employee earns $500. When the new employee stays longer than 6 months, the referring employee earns $1,000.
Health Savings Account (HSA) for employees enrolled in ThermTech's Insurance
Employee assistance program: Confidential 24/7 support and short-term counseling
Tuition reimbursement / Professional development assistance.
On-site Clinic services (On-demand Urgent and Primary Care, Virtual Video Visits, Chiropractic Care, and Health Coaching) available to all employees and their family, at no additional costs, even if they are not covered by ThermTech's health insurance.
Discounted Standard Process supplements
Free Uniforms, Safety Equipment, and Employee recognition (PIN) program