Plant IT Support Engineer

Siemens Corporation•Pomona, CA

37d•$67 - $90•Onsite

About The Position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? We are looking for a Plant IT Support Engineer located in our Pomona, CA facility. Transform the everyday with us!

Requirements

An Associate's degree in Information Technology, Computer Science, or a related field, OR relevant IT certifications (e.g., CompTIA A+, Network+), OR equivalent practical experience.
1-3 years of experience demonstrating skills in an IT support or helpdesk role, with a strong preference for experience in a manufacturing or industrial setting.
Solid proficiency in Windows operating systems (Windows 10/11) and the Microsoft Office Suite.
Demonstrated experience with fixing hardware issues, repair, and component replacement for PCs, laptops, and peripherals.
Basic understanding of networking concepts (TCP/IP, DNS, Wi-Fi).
Familiarity with IT ticketing systems and remote support tools.
Outstanding problem-solving abilities and consistently diligent to detail.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
Strong customer service orientation and interpersonal skills, with a patient and helpful demeanor.
Ability to prioritize competing demands in a dynamic environment.
Ability to lift and move IT equipment such as computers, monitors, printers, and servers (up to 50 lbs.) as needed.
Comfortable working in a manufacturing environment, which may include varying temperatures, noise levels, and standing for extended periods.

Nice To Haves

CompTIA Security+ certification
Cisco Certified Network Associate (CCNA) certification
Experience with specific manufacturing IT systems or industrial control systems

Responsibilities

Ability to work a split shift which will be 11:00am - 8:00pm
First-Line Technical Support: Provide friendly and efficient technical assistance for incoming queries and issues related to computer systems, software, and hardware via phone, email, and in-person.
Perform hands-on diagnosis, fix, repair, and replacement of various hardware components, including desktops, laptops, printers, scanners, mobile devices, and other peripherals.
Assist with the setup, configuration, and deployment of new workstations and IT equipment across our manufacturing facility.
Conduct preventative maintenance and routine checks on hardware to ensure efficient performance and minimize downtime.
Install, configure, and upgrade operating systems, software applications, and drivers.
Assist users with password resets, account unlocks, and basic access permission issues.
Fix common software issues, including application errors and performance problems.
Provide basic help to resolve network connectivity issues (wired and wireless) for end-users.
Accurately detail all IT issues, resolutions, and steps taken within our ticketing system to maintain an extensive knowledge base.
Work closely with other IT team members to escalate complex issues and contribute to larger IT projects or initiatives that support our manufacturing processes.
Assist with tracking and managing IT assets, including inventory, deployment, and recovery of equipment.

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

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