Plant IT Manager - Site Support Analyst

General Motors•Defiance, OH

23h•Onsite

About The Position

The Team General Motors is hiring a Plant IT Manager, Site Support Analyst to lead IT operations for Factory Zero Hamtramck, with additional responsibility for the Romulus Propulsion and Brownstown Battery Assembly facilities. This role is part of GM’s U.S. Manufacturing IT Site Operations organization, supporting the digital backbone of GM’s electric vehicle and battery production. The Role This is a senior, hands-on leadership position responsible for the stability, performance, and security of all onsite IT services across multiple manufacturing sites. You will provide technical leadership, operational oversight, and mentoring to IT teams supporting plant operations, manufacturing systems, and end-user technologies. You will serve as the primary IT leader for the plants, ensuring that infrastructure, applications, and support services operate reliably 24/7. You will work closely with plant leadership, manufacturing teams, and GM’s centralized IT organizations to deliver resilient, scalable, and secure technology solutions that keep production running. What You’ll Do Lead a multi-site IT support team providing end-to-end coverage across applications, servers, storage, networks, end-user devices, and manufacturing systems Deliver 24/7 onsite IT operations for Factory Zero, Romulus, and Brownstown, ensuring maximum uptime for plant production Serve as the single point of contact (SPOC) for plant leadership and centralized IT teams (Applications, Infrastructure, Networks, End-User Computing, Deployment) Oversee incident triage, root-cause analysis, and resolution to minimize operational disruption Plan and execute IT changes, upgrades, and deployments aligned to plant schedules and production priorities Manage service request lifecycles and SLAs, ensuring consistent delivery and performance Lead data center and hosting operations, including virtual and physical environments Own device lifecycle management for desktops, laptops, scanners, radios, tablets, printers, and mobile devices Support manufacturing launches and major production events, ensuring IT readiness Coordinate IT project delivery across cross-functional teams Oversee client patching, security compliance, and vulnerability remediation Provide IT support for Just-In-Time (JIT) supplier operations

Requirements

Bachelor’s degree (or higher) in IT, Engineering, or a related field
10+ years of progressive IT experience, including leadership or supervisory responsibility
Experience supporting manufacturing or industrial environments
Strong background in LAN, WAN, and WLAN design and support
CCNA or equivalent networking certification
Advanced troubleshooting skills for PCs, laptops, printers, scanners, tablets, and network connectivity
Strong Windows client and peripheral support experience
Hands-on experience with Cisco routers, switches, and wireless access points
Solid knowledge of Layer 1–4 networking, switching, and routing
Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP
Experience supporting data, voice, and video services
Strong understanding of IT security controls, tools, and best practices
Experience using networking and diagnostic tools to resolve complex issues
Strong analytical, communication, and problem-solving abilities
Ability to lead, mentor, and develop technical teams
Skilled at building strong partnerships with plant leadership, operations, and centralized IT teams
Comfortable operating in fast-paced, mission-critical manufacturing environments
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This position requires the ability to legally operate a motor vehicle on a regular basis.
A company vehicle will only be provided for this role by passing the Motor Vehicle Report review.

Responsibilities

Lead a multi-site IT support team providing end-to-end coverage across applications, servers, storage, networks, end-user devices, and manufacturing systems
Deliver 24/7 onsite IT operations for Factory Zero, Romulus, and Brownstown, ensuring maximum uptime for plant production
Serve as the single point of contact (SPOC) for plant leadership and centralized IT teams (Applications, Infrastructure, Networks, End-User Computing, Deployment)
Oversee incident triage, root-cause analysis, and resolution to minimize operational disruption
Plan and execute IT changes, upgrades, and deployments aligned to plant schedules and production priorities
Manage service request lifecycles and SLAs, ensuring consistent delivery and performance
Lead data center and hosting operations, including virtual and physical environments
Own device lifecycle management for desktops, laptops, scanners, radios, tablets, printers, and mobile devices
Support manufacturing launches and major production events, ensuring IT readiness
Coordinate IT project delivery across cross-functional teams
Oversee client patching, security compliance, and vulnerability remediation
Provide IT support for Just-In-Time (JIT) supplier operations