IT Support Analyst
About The Position
Our company is seeking an experienced IT Support Analyst with 2-3 years of experience in Mac, Windows, and Linux systems, as well as 2-3 years of experience with iOS and Android mobile operating systems, to join our team. The IT Support Analyst will be responsible for technical systems account creation and management, asset tracking and management, device setups and configurations (laptops, desktops, mobile devices), server monitoring, and administrative work. This position has the potential to grow into a Systems Administrator role after 2-3 years based on performance.
Requirements
- 2-3 years of experience with Mac, Windows, and Linux systems.
- 2-3 years of experience with iOS and Android mobile operating systems.
- Extremely organized with a keen attention to detail.
- 2-3 years of experience with technical hardware and software.
- 2-3 years of experience managing Active Directory and other similar account management platforms.
- 2-3 years working with networking, including switches, firewalls, security gateways, and wiring.
- Working understanding of cloud infrastructure such as AWS, GCP, Azure, or similar (no actual experience needed, but the position might evolve to work with these technologies)
- Bachelor's degree (may be substituted with additional work experience)
- 1-3 years of experience with MDMs and other remote management platforms
- Great at working with a team and communicating with multiple departments up to and including Managers.
- Ability to think and act proactively and identify and solve complex problems.
- Must be able to lift up to 40 pounds.
- Must be able to work on your feet for extended periods.
Nice To Haves
- Healthcare experience preferred.
Responsibilities
- Create and manage technical systems accounts, including email accounts and user permissions.
- Manage asset tracking and management processes for all hardware and software used in the organization.
- Perform device setups and configurations for employees, including laptops, desktops, mobile devices, and peripherals.
- Monitor servers and other technical systems for performance issues and troubleshoot problems as necessary.
- Perform administrative work related to maintaining the technical infrastructure, including software updates and backups.
- Monitor our security platforms, such as Threatdown and security logs, for any red flags or issues and escalate them.
- Work with integrity and honesty to ensure protection of patient and employee data.
- Collaborate with other IT staff to ensure system stability and security.
Benefits
- Competitive compensation
- Medical
- Dental
- Vision
- 401K
- PTO
- A collegial work environment built by passionate and dedicated teammates; a rapidly expanding organization with opportunities to learn, contribute and grow with the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
