IT Plant Support Analyst

TEKsystems•Allouez, WI

5d•$20 - $25•Onsite

About The Position

The IT Plant Support Analyst provides technical support for plant operations and corporate offices, ensuring IT systems and services meet performance and availability standards. This role involves: Break/fix support for hardware, phones, and network-connected equipment. Coordinating and setting up executive meetings (conference room technology, Yealink systems). Managing tickets, walk-ins, and vendor relationships. Performing audits (printers, conference rooms) and inventory management. Supporting imaging, Autopilot, and Intune testing. Travel between Green Bay and De Pere sites; must have own vehicle. Comfortable working on ladders and scissor lifts in a manufacturing setting. Hours: 7 AM – 4 PM, first shift, 100% onsite with occasional on-call remote support. Contract: 6 months with potential extension (previous contractor stayed 18 months).

Requirements

Troubleshooting
Active directory
Customer service
white glove support
Imaging
Office 365
Technical support
Mobile Device Management
Deployment
Mac
Sccm
Ticketing system
cisco switches
printer support
2–3 years of IT support experience in a manufacturing environment preferred
Strong critical thinking and problem-solving skills
Ability to work autonomously and adapt to changing priorities
Excellent time management and resourcefulness
Familiarity with service management tools and documentation best practices
Must have own vehicle

Responsibilities

Break/fix support for hardware, phones, and network-connected equipment
Coordinating and setting up executive meetings (conference room technology, Yealink systems)
Managing tickets, walk-ins, and vendor relationships
Performing audits (printers, conference rooms) and inventory management
Supporting imaging, Autopilot, and Intune testing
Travel between Green Bay and De Pere sites
Working on ladders and scissor lifts in a manufacturing setting