Plans Coordinator

Mario Purchaser LLC•Louisville, KY

2d•$18 - $20•Onsite

About The Position

For over 30 years, Tom Drexler Plumbing, Air & Electric has proudly served Louisville and surrounding Kentuckiana communities. We’ve built our reputation locally by doing the job right — every time. Our team is made up of hardworking professionals who take pride in serving Louisville homeowners with integrity and excellence. If you're looking to grow your career with a trusted Louisville company that values its employees as much as its customers, this is your opportunity. At Tom Drexler Plumbing, Air & Electric, we believe great customer experiences start with great people. As a Plans Coordinator, you'll play a key role in supporting our Carefree Maintenance Plan members while working with a team that values customer service, teamwork, and professional growth. If you're organized, customer-focused, and enjoy building relationships, we'd love to hear from you.

Requirements

High school diploma or GED equivalent required
Minimum of one (1) year of customer service experience
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Ability to read, analyze, and interpret documents and reports
Proficiency with Microsoft Office applications, including Word and Excel
Strong problem-solving and conflict-resolution skills
Ability to remain calm, professional, and courteous in all customer interactions
Detail-oriented with a commitment to accuracy and thoroughness
Comfortable working at a computer for extended periods, as well as occasional standing and movement throughout the workday

Responsibilities

Process new Carefree Maintenance Plan agreements accurately and efficiently
Engage with new and existing customers during sign-ups, maintenance visits, and renewal periods
Make outbound calls to prospective and current maintenance plan members
Communicate and coordinate with internal departments to ensure seamless customer experiences
Generate and review reports to track productivity, membership growth, and customer metrics
Identify customer concerns and resolve issues promptly and professionally
Handle challenging customer situations with patience, empathy, and professionalism
Prioritize multiple tasks and manage workload effectively in a fast-paced environment
Maintain accurate records and demonstrate attention to detail in all aspects of the role
Follow company policies, procedures, and service standards