Planning, Senior Support

Southern California Edison•Redlands, CA

2d•Hybrid

About The Position

Join the Clean Energy Revolution Become a Planning, Senior Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a critical part in ensuring accurate and timely meter service operations that directly impact customer satisfaction and regulatory compliance. You will manage end-to-end Meter Service Requests (MSR), oversee pre-set meter processes, and handle exception management to keep projects on track. The position offers the opportunity to collaborate cross-functionally with program analysts on evolving meter requirements and contribute to reporting that influences service-level performance and public authority standards. If you enjoy problem-solving, working with data, and driving operational excellence in a dynamic environment, this role provides a chance to make a meaningful impact on both customer experience and organizational efficiency. As a Planning, Senior Support , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

One year of experience in an analytical role.
Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Nice To Haves

Experience working in the electric utility industry.
Experience with SAP, SharePoint and Adobe Acrobat.
Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint.
Experience with Customer Service.

Responsibilities

Supports in preparing maintenance work packages including development of work plans, defining procedures, drawings, material equipment, and post-maintenance test requirements.
Gathers data and information from meter spots and related design work.
Supports the development of electrical distribution plans.
Assists in providing necessary permits, easement maps, expected construction labor and timeframes.
Collaborates with management on technology and process improvements to increase efficiency and quality.
Prepares and analyzes daily work schedules to optimize equipment availability and usage and recommends appropriate modifications.
Supports specific project development activities, such as interconnection agreement negotiations, permitting and licensing, engineering design, and construction.
Helps schedule daily work assignments in a manner that optimizes crew productivity and minimizes overtime expenditures.
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.