Planning & Support - Team Manager

Davies

3d•Hybrid

About The Position

Davies is seeking an experienced and motivated Team Manager to lead their Field Motor Engineering Planning & Support team. This role is ideal for a strong leader who excels in a fast-paced operational environment and is dedicated to delivering excellent customer and client outcomes. The Team Manager will be responsible for team performance, managing escalations, and ensuring claims and engineering activities meet the highest standards, all while cultivating a positive and collaborative team culture.

Requirements

Proven experience in a Team Manager / leadership role.
Background in motor engineering, claims, or insurance operations.
Strong understanding of Audatex or similar estimating systems.
Experience working in a commercial, KPI-driven environment.
Knowledge of process-driven operations and optimisation.
Exceptional leadership and people management skills.
Strong organisational and planning capability.
Confident communicator with excellent interpersonal skills.
Commercial awareness with strong numerical ability.
Skilled negotiator with sound decision-making ability.
Resilient, adaptable, and solutions-focused.
Ability to manage competing priorities in a fast-paced environment.

Responsibilities

Lead, coach, and motivate a high-performing team.
Conduct regular 1:1s, reviews, and development planning.
Create a positive, supportive, and engaging team culture.
Act as a role model, bringing energy, accountability, and enthusiasm.
Ensure appropriate team resourcing and holiday coordination.
Deliver and maintain KPI and SLA performance targets.
Oversee route planning and inspection scheduling.
Ensure all activity aligns with client requirements and service standards.
Handle complex claims and high-level escalations effectively.
Drive consistency, quality, and accuracy across all outputs.
Manage escalations from customers, insurers, and repairers.
Build and maintain strong client relationships.
Collaborate closely with account management teams.
Communicate confidently across phone and email channels.
Produce and analyse Management Information (MI) and reports.
Identify trends, risks, and opportunities for improvement.
Drive process optimisation within a structured, process-led environment.
Ensure alignment between operational delivery and wider business strategy.
Support and lead business change initiatives.
Clearly communicate change, ensuring team understanding and engagement.
Maintain compliance with Health & Safety and company policies.
Participate in Business Continuity Planning.

Benefits

Leadership training programme
Funding for professional qualifications
Local charity funding
Employee Resource Groups
Employee volunteering programme
Pension, 5% employee and 5% employer contribution
High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, pay
Enhanced paternity pay
Enhanced adoption pay
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Holiday purchase plan
Opportunity to purchase health cash plan
Opportunity to purchase BUPA dental plan