Planning & Inspections Administrative Professional POS # 119000522

Cumberland County • 130 Gillespie Street Fayetteville, NC

10d • Onsite

About The Position

Join Cumberland County’s Planning and Inspections Department and play an important role in supporting the County’s Code Enforcement Division. The Administrative Professional provides essential administrative support that helps keep daily operations running smoothly and ensures the community receives timely, professional service. In this position, you will support the Code Enforcement Division with a variety of administrative and operational responsibilities related to permitting, code enforcement, records, customer service, and departmental processes. You will work closely with staff, residents, property owners, and other stakeholders while helping ensure County policies, procedures, and ordinances are consistently followed. If you are organized, detail-oriented, enjoy working with the public, and take pride in providing excellent customer service, this is an opportunity to make a meaningful contribution to Cumberland County and the community we serve.

Requirements

• Graduation from an accredited two-year college or technical school with a degree in business administration or related area and two (2) years of experience in office administration or the assigned area; or an equivalent combination of education and experience.
• Knowledge of office practices and procedures
• Knowledge of office software and applications to the administrative environment
• Knowledge of accounting methodologies, accounts payable and receivable and payroll procedures in County government operations
• Knowledge of the County’s personnel policies and procedures
• Knowledge of a wide variety of administrative policies, procedures, and laws in support duties and tasks
• Ability to provide support to other support or program staff; ability to set work priorities and organize duties and tasks
• Ability to gather and give information on departmental programs based on inquiries
• Ability to analyze processes, procedures, and policies and formulate recommendations
• Ability to communicate effectively; ability to be tactful and courteous
• Ability to formulate recommendations in precedent setting situations
• Ability to formulate, monitor, and present budget recommendations
• Ability to establish and maintain effective working relationships

Responsibilities

• Provides comprehensive clerical and administrative support to ensure efficient and timely departmental operations.
• Answers and directs telephone inquiries, provides general information, and refers individuals to appropriate departments or agencies.
• Responds to public inquiries regarding code enforcement procedures, ordinances, complaint processes, zoning regulations, and compliance requirements.
• Assists citizens with completing applications, forms, and other required documentation.
• Resolves routine customer concerns and refers complex issues to appropriate Code Enforcement staff.
• Coordinates information sharing with internal departments, external agencies, contractors, and utility companies regarding property violations and compliance efforts.
• Prepares correspondence, certified mail, and other outgoing communications; receives, sorts, and distributes incoming mail.
• Maintains organized filing systems and assists with special projects and departmental initiatives.
• Serves as the Code Enforcement Division contact for public records requests, coordinating with other units to ensure information is verified and provided in accordance with applicable laws, policies, and timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree