Planning and Performance Analyst (MA5)

State of Washington•Thurston County – Olympia, WA

8d•Hybrid

About The Position

The Department of Licensing (DOL) is seeking a detail-oriented Planning and Performance Analyst to join their Customer Relations Strategy and Innovation Team. This role involves serving as a trusted advisor to division leadership, providing expert consultation on complex issues related to communication, policy, legislative implementation, and operations. The analyst will develop and deliver strategic communications, conduct thoughtful analysis, build partnerships, and advance policy implementation. The work directly impacts the ability to identify and remove potential barriers for Washington residents, strengthening the services provided to over 6 million residents annually.

Requirements

Nine (9) years of demonstrated experience in two or more of the following areas: Conducting research, Analyzing policies, laws, rules, or regulations, Conducting business analysis and developing requirements, Leading business projects, Managing business operations, Business policy development, Supervising.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Eight (8) years of writing clear, concise information for internal and external audiences through multiple formats and methods (talking points, informational emails, presentations, web content, social media, information/decision briefs) using plain language.
Eight (8) years of analyzing and researching qualitative and quantitative data to develop reports, dashboards, and summaries for consumption for intended audiences.
Eight (8) years of project management or leading projects to include creating project plans, managing goals and timelines, constraints, risks, identifying outcomes and assignments, and communicating statuses and operational changes to staff at all levels of an organization.
Using Microsoft Office Suite Products – Word, Access, Excel, Outlook, and PowerPoint to create, compose, and edit written and illustrated materials, correspondents, reports, and spreadsheets.

Nice To Haves

Additional relevant education or demonstrated experience in the fields listed above.
Develop, manage, and track contractual obligations to ensure mutual compliance and success.
Experience planning, coordinating, leading, or facilitating discussions, meetings, trainings, or other group engagements among organizations, partners, and other agencies, encouraging cooperation, integration of ideas, and information to form and achieve effective goals, objectives, and timelines to achieve a goal or reach consensus and develop possible solutions to policy issues.
Experience assessing operational budgets and advising action to remedy budgetary challenges.
Experience using Microsoft PowerBI to organize data, create and maintain dashboards for tactical and strategic insight.
Experience working on behalf of an organization within the state legislative process to develop agency request legislation, decision packages, and facilitate implementations.

Responsibilities

Advise leadership on communication strategies for internal and external audiences.
Oversee the analysis, documentation, and organization of information from multiple sources to provide accurate and meaningful information for leadership decision-making.
Develop complex reports and dashboards that provide accessible information.
Develop action plans and determine project scope in collaboration with partners.
Manage resources necessary to achieve project goals and outcomes.
Establish and monitor measures to evaluate ongoing project success.