Planning and Operations Specialist I

CareOregon • Portland, OR

2d • $66,690 - $81,510 • Hybrid

About The Position

This entry-level professional position facilitates and monitors planning and operations within an assigned business unit. The role learns and assists with strategic deployment and operational implementation of the unit’s strategic plan, projects, and initiatives. It helps develop and monitor strategies, plans, goals, projects, metrics, and performance reporting, and supports operational infrastructure and process improvements. The position works with department leadership, staff, other departments, and internal and external stakeholders to advance initiatives and improve coordination and service quality.

This is a hybrid position, with an expectation to work in the office one to two times per month. Candidates in the Portland Metro or Medford area are sought, and priority is given to candidates residing in Oregon and Southwest Washington. The role is primarily an indoor office position, is not member- or patient-facing, uses general office equipment, and may involve occasional travel outside the workplace.

Requirements

• At least 3 years of experience in administrative, project, program, or operational support or coordination, or at least 1 year of experience in a planning and operations specialist or project management position.
• Ability to learn project management principles, methods, and techniques.
• Familiarity with quality assessment measures.
• Organizational skills and the ability to improve department operations and create efficiencies.
• Ability to synthesize information into deliverables and coordinate and facilitate strategic planning processes.
• Ability to develop project or program plans, prioritize and manage work, and implement tasks and processes to achieve goals within established timelines.
• Ability to create and facilitate visual displays or maps of processes, timelines, or projects.
• Effective verbal, written, presentation, and group facilitation skills, including the ability to communicate concepts to staff, partners, and stakeholders.
• Ability to guide peers and cross-functional partners toward goal attainment.
• Ability to develop and maintain professional relationships with internal staff, departments, and external stakeholders.
• Ability to solve problems or identify when issues should be directed to the appropriate department or supervisor.
• Ability to recommend policies, procedures, and guidelines.
• Ability to work effectively with diverse individuals and groups.
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions.
• Ability to accept direction and feedback and tolerate and manage stress.
• Ability to see, read, and perform repetitive finger and wrist movements for at least 6 hours per day.
• Ability to hear and speak clearly for at least 3–6 hours per day.

Nice To Haves

• Experience performing planning, operations, or other work within the department’s area of focus.
• Basic understanding of Oregon Medicaid or Medicare in the area of focus.
• Ability or willingness to learn health plan financing, health care costs, health outcome measures, and health plan operations.

Responsibilities

• Monitor and learn to guide the department-wide project portfolio and performance dashboard with guidance from department leadership.
• Assist with developing, implementing, and monitoring clinical and/or operational strategy aligned with the organization and its regions, departments, or lines of business.
• Provide input into the team’s annual strategic plan and its goals, projects, strategies, and metrics.
• Participate in identifying, implementing, and facilitating systems to monitor metrics, reporting, and progress toward goals.
• Liaise with other departments on costs, planning, and deliverables of moderate complexity.
• Participate in administering projects for business unit initiatives.
• Assist with internal stakeholder engagement and, as appropriate, external stakeholder and partner engagement.
• Work with multiple resources to develop, deploy, and improve standard tools and processes supporting projects and programs.
• Provide input to and administer operational infrastructure to support efficient business unit operations and high-quality service.
• Learn to assess, recommend, implement, and train on process improvements for operational policies, procedures, and documentation.
• Help leaders and staff understand the overall clinical and/or operational strategy and their roles in supporting it.
• Assist the team in working across departments, regions, and lines of business within a matrix structure.
• Help build, deploy, and lead communication systems, forums, and pathways for cross-departmental work.
• Coordinate the business unit’s meeting infrastructure, including content, deliverable tracking, and reporting; assist with senior leadership meetings and huddles.
• Help identify content and presentations for enterprise-wide meetings, in partnership with department leadership.
• Organize retreats, team development activities, and other forums that support collaboration and cohesion.
• Develop skills in collaborating with data analysts to extract and present relevant data internally and externally.
• Perform work in alignment with the organization’s mission, vision, and values; support equity, diversity, and inclusion; strive to meet annual business goals; follow organizational policies and compliance requirements; and perform other duties as needed.

Benefits

• Competitive pay and an annual bonus opportunity with a 5% SIP target.
• Medical, dental, vision, life, AD&D, and disability insurance for eligible employees.
• Health savings account, flexible spending accounts, and lifestyle spending account.
• Employee assistance program, wellness program, discounts, and supplemental benefits.
• Retirement plan with employer contributions.
• PTO and Paid State Sick Time for benefits-eligible employees.
• Potential paid holidays, volunteer time, jury duty, bereavement leave, and other leave, depending on eligibility.
• Non-benefits-eligible employees may receive 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed