Maximo Manager

JLL•Detroit, MI

5d•Onsite

About The Position

The Planner/Scheduler Manager provides strategic leadership and daily operational oversight of maintenance, housekeeping, and indirect materials management for a corporate facility. The role ensures safe and effective maintenance of building systems, delivers strong tenant service, and manages preventative maintenance to maximize equipment uptime and lifecycle performance. The position partners closely with the Senior Facility Manager and client Facility Area Manager to achieve operational excellence and client satisfaction. The position leads and develops facilities staff, oversees technicians, vendors, and contractors, and manages facility operations, client relationships, budgets, reporting, performance, and compliance. It requires flexibility for alternative schedules, including weekends, and may involve responding to emergencies and after-hours facilities issues. The position is on-site in the Detroit-area locations listed in the posting.

Requirements

At least 6 years of facilities management experience in a corporate environment, third-party service provider, or consulting capacity.
Strong leadership and people management skills, including the ability to develop high-performing teams.
Proficiency with computerized maintenance management systems (CMMS).
Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
Strong interpersonal and communication skills, including the ability to present to diverse audiences.
Excellent problem-solving and analytical skills.
Proven ability to deliver exceptional internal and external customer service.
Ability to build successful relationships and influence stakeholders at all levels.
Knowledge of standard business and accounting practices.
Ability to manage competing priorities in a fast-paced environment.
Flexibility to work alternative schedules, including weekends, as facility requirements dictate.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Experience managing technical and administrative staff in multi-site environments.
Knowledge of building systems, including HVAC, electrical, plumbing, and life safety.
Familiarity with real estate operations, telecommunications, and furniture management.
Experience with budget development and financial forecasting.
Professional certifications such as CFM, FMP, or similar.
Background in supplier or vendor management program development.
Experience with sustainability and energy management initiatives.
Lean or Six Sigma process improvement training.

Responsibilities

Lead and develop facilities staff to deliver expected service levels within prescribed budgets.
Manage work assignments for building technicians, vendors, and contractors.
Coach direct reports, manage performance, address performance issues, and pursue training to strengthen team capabilities.
Oversee preventative maintenance to meet or exceed building-system uptime and lifecycle expectations.
Perform daily facility inspections and coordinate outstanding projects with the operations team.
Manage on-site contractor activity and ensure compliance with JLL and client policies.
Oversee contracted service delivery and vendor management programs.
Ensure safety, compliance, and service delivery standards are consistently met.
Act as an interface between the client real estate organization and facilities operations to support client satisfaction.
Work with building occupants and tenants to resolve site issues and manage client expectations.
Monitor and improve customer satisfaction and collaborate with JLL teams on lease administration and tenant coordination.
Prepare and manage monthly operating budgets and forecasts, complete variance reports, and analyze budget performance.
Recommend capital improvements and prepare operating budget reports.
Oversee monthly, quarterly, and annual reporting and complete facilities reports accurately and on time.
Meet Key Performance Indicators under the client Performance Agreement and follow the annual performance plan.
Ensure compliance with JLL and client audit standards and implement and maintain safety programs.
Share innovations and best practices with JLL Facilities Management teams.
Maintain knowledge of standard business accounting practices and real estate operations.