Planner, Engagement, Retention and Loyalty CRM

Nissan Motor Corporation • Mississauga, ON

2d • CA$77,711 - CA$96,034 • Hybrid

About The Position

The Planner, Engagement, Retention and Loyalty CRM supports the execution of NCI’s customer engagement, retention, and loyalty strategies to strengthen the customer experience. The role works with internal teams and CRM agencies to ensure campaigns are aligned, delivered on time and within budget, while contributing to ongoing improvements that maximize effectiveness.

Requirements

• Minimum 3 years of experience with strong project management capabilities.
• Highly organized, detail‑oriented, and able to manage multiple competing deadlines.
• Strong interpersonal, communication, and collaboration skills; ability to influence cross‑functional teams.
• Proficiency in Microsoft Office applications, strong analytical skills and Excel proficiency.
• Ability to perform work onsite at Mississauga, NCI HQ.
• Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

• Knowledge of Salesforce Marketing Cloud and Datorama.
• Automotive industry experience.
• Bilingual French/English is a strong asset.
• Strong analytical, creative problem‑solving, and critical‑thinking skills.

Responsibilities

• Propose, plan, develop, and support execution of customer communication campaigns across the lifecycle; recommend CRM strategies and enhancements to drive integrated, multi‑touch omni‑channel campaigns.
• Analyze customer data and feedback to support engagement, retention, and loyalty strategies; develop testing scenarios and insights to optimize future campaigns.
• Develop and maintain the Aftersales CRM campaign calendar; prepare dealer bulletins, communications, and governance materials.
• Lead strategic forecasting and executive reporting for Global Aftersales Service Retention performance.
• Collaborate with internal, agency, and technical teams to ensure accurate data extraction, timely campaign deployment, and proper documentation; manage end‑to‑end stakeholder alignment prior to campaign launch.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings, and unique Nissan perks—such as discounts on lease vehicles through our Employee Lease Program and the Vehicle Purchase Program (VPP).
• Career Growth and Continuous Learning Opportunities
• Diverse career paths
• Cross-departmental moves
• Innovative learning platforms
• Seminars
• Leadership training
• Tuition reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree