CRM & Retention Manager

VeeFriends•New York, NY

7d•$110,000 - $130,000•Onsite

About The Position

We're looking for a data-driven and community-obsessed CRM & Retention Manager to own the full lifecycle of our collector and fan relationships. You'll be the architect of how VeeFriends stays meaningfully connected to its community — from first-time buyers to our most loyal holders — across email, SMS, push, and owned channels. This is a high-impact, high-visibility role at a fast-moving, culture-forward company.

Requirements

4–6+ years of CRM, lifecycle marketing, or retention experience — ideally at a consumer brand, entertainment company, marketplace, or collectibles/gaming company
Hands-on experience with major ESP/CRM platforms (Klaviyo, Braze, Iterable, HubSpot, or similar)
Strong analytical chops — comfortable in dashboards, spreadsheets, and building reports that drive decisions
A genuine understanding of community-driven brands and how retention looks different when your audience is also your biggest advocates
Excellent copywriting instincts — you know the difference between a message that lands and one that gets ignored
Collaborative, self-starting, and comfortable operating in a lean, scrappy environment where you'll own your domain

Nice To Haves

Experience and familiarity with modern ESP and SMS marketing platforms required - we utilize Attentive and will assess tools as-needed ongoing
Experience marketing to passionate collector or enthusiast communities is a big plus
Familiarity with loyalty program design or token-gated engagement models
Background in kids'/family entertainment or multi-generational brand building

Responsibilities

Own and execute the end-to-end CRM strategy across email, SMS, and push — driving engagement, retention, and LTV across VeeFriends' collector and fan base
Build segmentation frameworks and lifecycle programs that speak to distinct Consumer audience tiers (NFT holders, trading card collectors, VeeCon attendees, animation fans, etc.), as well as B2B CRM relationships (hobby stores, “breakers”, distributors, and category-specialized retail partners)
Develop automated flows (welcome series, win-back, post-purchase, loyalty nurtures) that feel personal and on-brand
Partner with our Creative teams to develop brand guidelines across marketing platforms - and where there’s opportunity, leverage automation and AI related tools to accelerate and optimize development of copy, design, and more
Analyze retention metrics, churn signals, and engagement trends to surface insights, continuously optimize campaigns, and identify opportunities to engage/re-engage distinct cohorts
Partner cross-functionally with product, brand, and community teams to ensure CRM is integrated with major launches, drops, and events
Manage and evolve our CRM tech stack — evaluating tools, maintaining data hygiene, and ensuring compliance (CAN-SPAM, GDPR, etc.) in partnership with VeeFriends Technology team
Test relentlessly: subject lines, send times, segmentation cuts, creative formats — bring a culture of experimentation to everything you do
Report on KPIs (open rates, CTR, retention rates, churn, revenue attribution) with clear storytelling for leadership