Plan Manager - Full Service TEM

Voya Financial • Windsor, MA

30d • $57,000 - $72,000

About The Position

Join a client-focused team responsible for supporting sponsored plans and strengthening relationships with existing clients. In this role, you will serve as a primary contact for assigned plan sponsors, resolve complex service and communication issues, and coordinate solutions across internal teams. You will also collaborate with sales, recordkeeping, and operations partners to support plan alignment, client retention, process improvement, and business results.

Requirements

• High School Diploma or GED required
• Three or more years of financial services industry experience.
• Customer service experience and demonstrated customer relationship skills.

Nice To Haves

• Bachelor’s degree in Business Administration or an equivalent combination of education and experience.
• Series 6 registration

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal functional teams, including money-in, money-out, and technical services.
• Participate in relationship management activities with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to support plan alignment.
• Contribute to product development and process improvement initiatives.
• Resolve complex customer service and communication issues.
• Identify and support plan retention opportunities involving plan sponsors, distribution partners, and third-party administrators.
• Support plan management 800-number calls as assigned.
• Perform other duties as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED