Plan Coordination & Behavior Support Director

Arc of Onondaga • Syracuse, NY

8d

About The Position

Arc of Onondaga is seeking an experienced and detail-oriented leader to serve as the Plan Coordination & Behavior Support Director. This role is responsible for leading a team dedicated to ensuring high-quality, compliant, and individualized services for people with developmental disabilities. The Director will influence agency-wide service delivery, mentor professionals, and help individuals achieve their life goals through thoughtful planning and coordinated supports. Arc Onondaga offers a collaborative workplace that values professional growth and work-life balance.

Requirements

• Bachelor's degree in Human Services or a related field required
• Qualified Intellectual Disabilities Professional (QIDP) status required
• Minimum three years of relevant experience
• At least two years of experience in plan coordination, compliance, behavior support, or supervisory leadership
• Thorough knowledge of OPWDD regulations and person-centered planning
• Strong organizational, leadership, communication, and relationship-building skills
• Valid New York State driver's license with an acceptable driving record

Nice To Haves

• Master's degree preferred

Responsibilities

• Provide leadership for the Plan Coordination and Behavior Support departments, ensuring services meet the highest standards of quality and regulatory compliance.
• Supervise, coach, and develop Plan Coordination and Behavior Support leadership and staff.
• Oversee person-centered planning and behavior support services across residential and community programs.
• Ensure assessments, habilitation plans, behavior support plans, and required documentation are completed accurately and on time.
• Manage team caseloads and monitor workload distribution.
• Coordinate admissions, transfers, and service planning for individuals entering agency programs.
• Ensure compliance with OPWDD, Medicaid Waiver, HIPAA, and agency standards.
• Partner with program leaders to strengthen collaboration and service quality.
• Monitor quality assurance activities, audits, and documentation.
• Participate in agency leadership initiatives, Human Rights Committee meetings, and the rotating Administrator on Duty (AOD) schedule.
• Travel to program locations to provide support, consultation, and supervision.

Benefits

• Generous paid time off and 12 paid holidays
• Comprehensive Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employer-funded Health Savings Account (HSA)
• Employee Resource Coordination Programs
• Paid training and ongoing professional development
• Eligibility for Public Service Loan Forgiveness (PSLF)
• A supportive, family-friendly culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager