PLADS Training Specialist

Aflac, Incorporated•Columbus, GA

1d•$60,000 - $80,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Requirements

Strong knowledge of regulatory compliance and internal policies, including call center and disability (LOA, STD, LTD) procedures
Excellent interpersonal, verbal, and written communication skills across all organizational levels
Proficiency in Microsoft Office Suite and core systems (e.g., Salesforce, ClaimVantage)
Demonstrated ability to coach, motivate, and provide constructive feedback to others
Project coordination and training facilitation experience
Ability to quickly learn new products, processes, and systems
Self-motivated and able to work independently with limited supervision
Solid understanding of claims and customer service best practices
High School Diploma or equivalent
3 or more years of related experience
Previous experience managing claims (LOA, STD, and LTD)
Or an equivalent combination of education and experience

Nice To Haves

Bachelor's Degree In a related field

Responsibilities

Responsible for planning and conducting basic to intermediate classroom or virtual training courses
Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials; ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids; initiates class sign-up sheets and verifies class attendance; issues class attendance certificates
Provides input or feedback for course improvement
Answers trainee questions during the training to enhance the learning experience
Prepares summary assessments for management identifying learning trends
Monitors and reviews work undertaken by project team in order to ensure appropriate use of materials, tools, equipment, or resources and adherence to schedules
Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations
Independently collates and analyzes data using per-determined tools, methods, and formats to provide managers and HRBPs with the information required to plan and execute policies and processes
Supports the execution of segment/ function/ BD people strategies by providing operational HR management to ensure the achievement of business goals
Performs other duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave