Training Specialist

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11d • $52,125 - $64,900

About The Position

As a Training Specialist, you’ll design, develop, and deliver training that helps internal teams, customers, and external partners build confidence with Kite. You’ll partner closely with stakeholders across the business to understand what learners need most, translate that into clear learning objectives, and create engaging resources that support product adoption, customer satisfaction, and stronger day-to-day execution.

Requirements

• 5+ years of customer service, customer success, or training experience in a SaaS business
• 2+ years of experience creating and delivering training, onboarding, or certification programs
• 2+ years of experience using a Learning Management System (LMS) to design, create, and deliver training programs
• Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design practices
• Strong written and verbal communication skills, including presenting to live and virtual audiences
• Experience measuring training effectiveness using learner feedback, engagement data, completion rates, or performance metrics
• Knowledge of adult learning principles, instructional design methodologies, and best practices for virtual learning
• Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds.

Nice To Haves

• Familiarity with Intellum is a plus

Responsibilities

• Design scalable training programs that support business goals, customer outcomes, and internal enablement
• Develop customer onboarding programs and on-camera instructional videos that accelerate time to value
• Facilitate virtual training sessions and webinars for customers and internal teams
• Partner with cross-functional stakeholders to assess needs and coordinate new learning resources
• Keep training content aligned with product updates, customer workflows, and evolving priorities
• Pilot new training approaches to expand reach and improve learner engagement
• Use feedback, participation data, completion rates, and performance metrics to evaluate effectiveness and refine content
• Maintain training materials to ensure they stay accurate, current, and easy to use
• Occasional travel may be required

Benefits

• performance bonus
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed