PIT SUPERVISOR-BOX PERSON - 1st Posting Sept 9 - 15, 2026

Menominee Casino Resort • Town of Menominee, WI

1d • Onsite

About The Position

This role is responsible for supervising the operation of all table games at MCR, ensuring the highest quality of guest service and hospitality. The position involves assisting with employee auditions, training, and assessments, while maintaining appropriate game pace, spread, limits, and staffing. The supervisor will oversee all games in the Table Games Department, including Blackjack and specialty games, and is responsible for chip accountability and maintaining a paper trail for each shift. This role also involves informing management of noteworthy activity, facilitating information flow, and coaching employees to improve performance through positive motivation. Familiarity with Pit accounting procedures, administrative tasks, and knowledge of local gaming laws and regulations are essential.

Requirements

• High School diploma or GED.
• A minimum of one-year verifiable experience in Table Games.
• Ability to pass and maintain a passing grade in all Table Games offered by the Menominee Casino Resort.
• Ability to pass and maintain a passing grade in all training offered by the Table Games and/or the Menominee Casino Resort.
• Must pass Pit Supervisor-Box Person training with a score of 80% or better prior to being hired.
• Ability to effectively use Windows and Microsoft Office.
• Ability to effectively use Player tracking systems.
• Strong communication and interpersonal skills required.
• Must be Twenty-one (21) years of age or older.
• A home phone must be maintained.
• Ability to maintain confidentiality.
• Must be able to be approved for and maintain a valid gaming license.
• Candidate must be of good integrity, honest, and trustworthy.
• Strong organizational and interpersonal skills required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of guests or employees of organization.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
• Must be able to work odd/long hours, which include weekends, holidays and evening hours.
• Employee must present a neat, well-groomed professional manner and appearance in accordance with company policies and procedures.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to distinguish the colors of the chips used on all Table Games at MCR.
• Must be able to pass a pre-employment and/or random drug testing.
• No person shall be eligible for employment if they have been convicted, or have a pending unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law; A felony conviction of any kind in the immediately preceding two years; A crime of any kind related to gambling in the immediately preceding two years; A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years; A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding two years.
• Must meet the minimum criminal background requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compact.

Nice To Haves

• Ability to speak, write and read Menominee Language is a plus.
• Preference given to qualified Menominee applicants.

Responsibilities

• Supervising the operation of all table games offered at MCR.
• Assisting with auditions, training, and assessment of subordinate employees.
• Maintaining the highest quality standards in all areas of guest service and hospitality and developing players.
• Ensuring that all games move at an appropriate pace.
• Maintaining appropriate game spread, limits, and staffing.
• Supervising all games in the Table Games Department (Blackjack and all Specialty games offered at MCR).
• Being responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
• Informing Table Games Manager of all noteworthy, suspicious, or unusual activity.
• Facilitating the flow of information throughout the casino.
• Coaching employees in his/her span of control to maintain and improve on expected levels of performance and productivity by using positive motivation.
• Being familiar with Pit accounting procedures and administrative tasks (e.g., fills, credits, player tracking, and board sheets).
• Knowledge of local gaming laws (federal, state, and tribal, etc.).
• Knowledge of all the regulations affecting the operations of the Menominee Casino Resort (e.g., Compact, MICS, Tribal Internal controls, and Department manuals and/or handbooks).
• Maintaining a consistent, regular, and prompt attendance record.
• Watching Table Games Operators and Multi-Games operators for efficiency while dealing and ensuring compliance with all Table Games Procedures and Internal Controls.
• Evaluating guests to determine their skill and style of play.
• Making Table fills/credits as needed.
• Monitoring cash and chip transactions between operators and patrons and ensuring accurate payouts.
• Monitoring any and all unusual activity between operators and patrons for possible collusion.
• Passing all pertinent information to management, Table Games Manager, fellow Pit Supervisor-Box Persons, and/or Casino Shift Manager.
• Alerting proper personnel of the need to remove obnoxious patrons from the premises.
• Continuing all refresher training offered by Table Games.
• Performing any other duties as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED