PIT MANAGER
About The Position
Responsible for enhancing the growth of gaming revenues through the development of our customer base. Maintains relationships with existing guests through personal contact by phone and in person. Markets our gaming product, and participates in social events and special promotions for ViP guests. Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift. Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability. Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with VP to make changes if necessary to achieve end result. Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction. Provides visible leadership in gaming operation areas. Ensures compliance with Title 31 requirements and processes. Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures. Presents oneself as a Credit to the Company and encourages others to do the same.
Requirements
- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
- Three years progressively more challenging supervisory experience in a gaming operations role, table games or casino host experience preferred.
- Must be proficient in Microsoft applications (Excel, Access, Word).
- Good oral and written communication skills, must be fluent and literate in English.
- Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies.
- Must possess excellent interpersonal skills.
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment.
- Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift.
- Must be able to listen and respond to visual and aural cues.
- Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality.
Nice To Haves
- table games or casino host experience preferred
Responsibilities
- Enhancing the growth of gaming revenues through the development of our customer base.
- Maintaining relationships with existing guests through personal contact by phone and in person.
- Marketing our gaming product, and participating in social events and special promotions for ViP guests.
- Exercising independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift.
- Working closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability.
- Driving improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitoring results through inspection, evaluation and analysis.
- Making changes if necessary to achieve end result.
- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.
- Providing visible leadership in gaming operation areas.
- Ensuring compliance with Title 31 requirements and processes.
- Responsible for the overall integrity of daily operations.
- Modeling regulatory, departmental and company policies and procedures.
- Presenting oneself as a Credit to the Company and encouraging others to do the same.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
