Pit Manager

Westmont Hospitality Group•Vancouver, BC

11d•CA$65,000 - CA$72,000•Onsite

About The Position

The Pit Manager is responsible for monitoring the daily operations of the Table Games Department. The successful incumbent will assist with mentoring, motivating, and performance management of all associates. This role provides outstanding customer service by being friendly, outgoing, and approachable to each interaction, whether it is a guest or an associate.

Requirements

Minimum 3 years’ experience as a full-time Dealer Supervisor and/or a minimum of one year experience in the capacity of a Floor Manager
Previous management experience required
Extensive knowledge of all aspects of Table Games in order to provide guidance to Dealers and Dealer Supervisors on the floor
Strong computer skills with knowledge of MS Office, Windows and any present or future internal (e.g. Halo) or external gaming management systems (e.g. CMS, IVS, iTrak.)
Must be able to work a flexible schedule to include nights, weekends and holidays. The hours of work will be based on operational needs
Knowledge of all forms of cheating at play and advantage play in the Casino environment, including manipulation of slot machines
Ability to read, analyze, and interpret documents.
Ability to communicate effectively in a group setting or presentation setting with employees, upper management, terminal managers, and customers
Mathematical Skills, ratios, and proportions to practical situations
Ability to define problems, collect data, establish facts, and draw from valid conclusions.
Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables
Ability to handle confidential and sensitive information
Valid GAMW License
BCLC Certifications
Serving it Right Certification
Able to lift, handle, and transport materials that are over 20lbs
Required to sit, stand and walk during working hours

Nice To Haves

Bachelor’s in Business Administration, Commerce, Casino Management, or related field preferred
High school diploma or equivalent, post-secondary education an asset

Responsibilities

Monitors, directs, and supervises Dealers and Dealer Supervisors, observes table action in each Pit adhering to Company policies and BCLC regulations
Act as the Relief Casino Shift Manager as required
Provide and ensure a high standard of game security and customer service is maintained
Maximize efficiencies through the constant monitoring of all games and activities on the Gaming Floor
Identify and facilitate the opening/closing of table games
Identify and facilitate minimum betting limits, according to business demands
Establish and maintain a daily “PIT LOG” including a summary of LCT’s and significant buy-in’s and cash-outs
Maintain inventory and levels of Gaming Supplies, performing regular maintenance scheduling as required
Resolve issues related to electronic gaming
Ensure consistency and accuracy with Player Rating Cards
Arbitrates customer disputes both on and off the floor
Safeguard casino assets
Accurately and completely document all necessary FINTRAC forms generated from play in the casino during each shift
Train relief managers
Provide support for Table Games Shift Manager
Supervise, document, and coach all Associates
Compile and assist Dealer Supervisors with Incident Reports
Disciplines or commends, either verbal or written, in accordance with the company policies as needed
Assist in performance reviews for Dealers and Dealer Supervisors
Demonstrate knowledge of and manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures.
Liaise daily with Department Managers, Marketing, and Schedulers to ensure knowledge of current activities and events
Assist the Table Games Administrator and Shift Managers with the daily schedule, floor plan, training, and preparation of reports
Regularly reports to the Shift Manager any operational, customer, or personnel problems
Makes recommendations for COMPS to qualifying players
Regularly reports any recommendations or observations to the Shift Manager that will facilitate the successful operation of the casino
Liaises with Surveillance over selected gaming & non-gaming related issues
Performs other duties and projects as assigned by the Director of Table Games or Shift Manager or engage in duties that are generally encompassed under the job description of Supervisors