Assistant Pit Manager

PENN Entertainment • Grantville, PA

9d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department. Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures enforcement of games procedures and policies as outlined in company and department manuals Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Effectively handles customer concerns and requests. Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily table games operations. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. May fulfill the regulatory required duties of Casino Operations Assistant Shift Manager. Performs the regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games or pits.

Requirements

• Must be at least 18 years of age.
• Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
• Thorough knowledge of all Table Games and Table Games operations.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Nice To Haves

• Responsible for rewards and recognition program to maximize employee engagement.

Responsibilities

• Supervising staff and the overall daily management of a designated pit or shift.
• Providing oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift.
• Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with leadership any scheduling concerns, with attention to guest satisfaction.
• Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to leadership.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Ensuring enforcement of games procedures and policies as outlined in company and department manuals.
• Monitoring chips and cash transactions between dealers and customers and ensuring that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifying table inventories and effectively managing table limits.
• Effectively handling customer concerns and requests.
• Assisting with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assisting with the overall integrity of daily table games operations.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Providing complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• Fulfilling the regulatory required duties of Casino Operations Assistant Shift Manager.
• Performing the regulatory required duties of boxperson on an assigned shift as needed.
• Evaluating team members within department and delivering constructive feedback to team member performance.
• Providing recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Managing work procedures and expediting workflow.
• Providing recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree