PIP Service Representative

GEICO • Lakeland, FL

3d • Hybrid

About The Position

Under general supervision, the PIP Service Representative supports GEICO First Party Medical by entering and assigning PIP litigation and related documents in the claims management system. The role also processes vendor and legal invoices, indexes documents and claims, and provides general support to the GEICO First Party Medical team.

Training and certification require full-time in-office presence. After training and certification are completed, the role is hybrid, with an in-office requirement four days per week. GEICO provides training for motivated candidates and provides training and exam fees for an active Adjusters license.

Requirements

• Speak professionally by telephone.
• Handle a heavy workload in a fast-paced work environment, resolve complex business problems, and handle complicated customer issues.
• Follow complex instructions, resolve conflicts or facilitate conflict resolution, and demonstrate strong organization and priority-setting skills.
• Respond to emails in clear, concise, professional writing that customers, clients, coworkers, and other employees can understand.
• Be able to multitask.
• Learn and apply large amounts of technical and procedural information.
• Efficiently key and log data with a high degree of accuracy.

Nice To Haves

• Prior clerical or data entry experience is preferred.
• An active Adjusters license is preferred; training and exam fees are provided.

Responsibilities

• Index and enter Summons & Complaints, Arbitrations, Demands, and other legal-related PIP litigation documents.
• Process vendor and legal expense invoices and manage related reserves.
• Assign logged items to the appropriate litigation team and examiner for direct handling.
• Enter and assign or reassign legal activities—including trials, summary judgments, conciliations, awards, and withdrawals—to the appropriate examiner and in claims tracking programs and the management system.
• Provide general support to the GEICO First Party Medical team.

Benefits

• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and flexibility to support well-being and the future.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed