PIP Claims Representative

Auto-Owners Insurance•Lansing, MI

21d•Hybrid

About The Position

Auto-Owners Insurance is seeking an entry-level PIP Claims Representative to join its MI PIP Claims team. After initial in-person training, the role may work from home up to three days per week, depending on job responsibilities. The representative investigates and assembles facts, determines policy coverage, evaluates losses, and pays benefits owed. The role reviews medical bills, authorizes payments, and ensures timely and accurate payment in accordance with the Michigan No-Fault Statute. It also administers statutory benefits, works toward claim resolution, attends proceedings as necessary, and services agents, policyholders, and others. Investigations are handled by phone and mail, including investigations of complex claims.

Requirements

Bachelor’s degree or equivalent experience.
Above-average written and verbal communication skills.
Ability to resolve complex issues.
Ability to organize and interpret data.
Ability to handle multiple assignments.
Detail-oriented.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and pay benefits owed.
Review medical bills, authorize payments, and ensure payments are issued in a timely and accurate manner in accordance with the Michigan No-Fault Statute.
Administer benefits payable under the Michigan No-Fault Statute.
Work toward the resolution of claims.
Attend arbitrations, mediations, depositions, or trials as necessary.
Service the needs of agents, policyholders, and others.
Handle investigations by phone and mail.
Conduct claim investigations on complex claims.