Pinsetter Training and Service Specialist - Hourly

BRUNSWICK BOWLING PRODUCTS LLC • Muskegon, MI

57d • Onsite

About The Position

The Pinsetter Training & Service Specialist delivers expert on-site technical service, preventative maintenance, and mechanical repairs for Brunswick bowling equipment, with a primary focus on pinsetters, ball returns, and automatic bumpers. Beyond hands-on maintenance, this role also serves as a pinsetter trainer, traveling to customer centers to conduct comprehensive training schools focused on pinsetter safety, operation, maintenance and troubleshooting. Acting as a vital technical resource, the Specialist ensures bowling centers operate efficiently while upholding strict safety standards and manufacturer guidelines. In addition, the Specialist will assist in warranty service and service department projects.

Requirements

• Ability to train on the operation, maintenance and troubleshooting of Brunswick Pinsetter models.
• Exceptional communication skills, customer service skills and ability to adapt to varying situations.
• Working knowledge of principles of electrical and electronic basics and theories.
• Working knowledge and troubleshooting basics of board replacement level.
• Proficient in use of a Volt/Ohm meter.
• Ability to troubleshoot, test, repair, and service Brunswick products.
• Ability to document and implement solutions from diagnostic inspections.
• High School diploma or equivalent.
• 1-3 years of onsite service or 3-5 years of bowling center experience from a technical standpoint.

Nice To Haves

• Experience on Brunswick pinsetters preferred.

Responsibilities

• Perform inspections on GS or StringPin models, including inspection, identification of worn parts or needed adjustments, and generating a report of deficiencies for the customer.
• Make defined repairs on a customer charge basis or as a warranty repair.
• Provide onsite training for GS and StringPin models with a focus on working safely, and thoroughly describe and explain the operation, adjustment, and maintenance of the pinsetters.
• Provide support to customers, assist with technical support requests, and maintain training documents and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED