Pier Agent @ JAXPORT Cruise Terminal

SMS INTERNATIONAL SHORE OPERATIONS INC•Jacksonville, FL

6d•$0 - $17•Onsite

About The Position

SMS International Shore Operations is seeking talented individuals for a Pier Agent position at the JAXPORT Cruise Terminal. This role is ideal for retirees, students, or locals looking to earn extra income by welcoming cruise guests. The position offers a fun, fast-paced environment focused on shore-side operations for Norwegian Cruise Line.

Requirements

High School Diploma or equivalent.
Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
Good organizational and customer service skills.
Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
Required to be available on weekends, after hours, and on short notice, as requested by management.
TWIC cards are required to work.

Nice To Haves

Strong computer/tablet skills preferred.

Responsibilities

Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
Assists guests with locating luggage and completing lost luggage forms, when necessary.
Reviews and verifies validity of all travel documents presented by guests for check-in.
Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
Performs other job related duties as assigned.