Pickleball Welcome Center Attendant

Metropolitan YMCA of the Oranges•Lafayette, NJ

2d•Onsite

About The Position

The Pickleball Welcome Center Attendant is responsible for greeting members and guests, managing court reservations and flow, assisting with programs, processing payments, and ensuring a positive and safe environment at the Pickleball Center. This role requires excellent customer service skills, knowledge of pickleball, and the ability to handle various administrative and operational tasks.

Requirements

High School Diploma or equivalent required.
Minimum of one year of customer service, sales, recreation, hospitality, or related experience preferred.
Knowledge of Pickleball rules, regulations, techniques, etiquette, and safety practices.
Previous experience working with children and youth preferred.
Previous experience working with diverse populations preferred.
Proficiency with Microsoft Office; familiarity with Pickleball Den.
Bilingual Spanish/English ability preferred.
CPR, AED, and Basic First Aid certification required, or ability to obtain certification within the timeframe established by the YMCA.
Ability to remain calm and exercise sound judgment during emergency and other challenging situations.
Ability to work independently with minimal supervision and within established YMCA policies and guidelines.
Flexible availability, including evenings, weekends, and varying program schedules as required.
Commitment to providing a safe, inclusive, and positive experience for all YMCA members and participants.

Nice To Haves

Associate Degree in Business, Recreation, Sports Management, Education, or a related field preferred.
Previous experience working with children and youth preferred.
Previous experience working with diverse populations preferred.
Familiarity with Pickleball Den.
Bilingual Spanish/English ability preferred.

Responsibilities

Greet members and guests professionally, cordially, and enthusiastically.
Learn and use members’ names to provide personalized service.
Use Listen First skills during interactions.
Verify membership upon entry and record facility access.
Manage indoor court reservations, check-ins, and open-play rotation systems.
Assist program leaders with check-ins, rosters, and court assignments for leagues, clinics, and tournaments.
Inform players of facility policies, shoe requirements, and safety guidelines.
Answer telephone calls promptly and provide accurate information.
Transfer calls and take accurate messages for unavailable staff.
Address questions, concerns, and negative feedback courteously.
Process payments, program and facility registrations, and fees accurately.
Complete end-of-shift reports and reconcile transactions.
Keep the Welcome Center Desk attended.
Execute routine opening and closing procedures.
Inspect indoor courts routinely for safety hazards and clear court surfaces.
Respond to emergencies promptly and professionally.
Create a positive and nurturing environment.
Support member engagement by communicating YMCA programs and services.
Participate in and support the Annual Campaign.
Provide timely feedback to the supervisor regarding member needs and facility concerns.
Participate in required trainings and professional development.
Maintain a professional appearance.
Report to scheduled shifts on time and remain for the entire shift.
Arrange appropriate coverage when unable to work.
Contribute to the success of overall Center operations.
Demonstrate and model the YMCA’s four core values: Caring, Honesty, Respect, and Responsibility.
Work cooperatively and effectively with staff, volunteers, members, participants, and community partners.
Focus on facility cleanliness during quieter court times.
Perform other job-related duties as assigned.