Pickleball Welcome Center Attendant

Metropolitan YMCA of the Oranges Inc•Lafayette Township, NJ

2d•$17 - $20•Onsite

About The Position

The Pickleball Welcome Center Attendant is responsible for greeting members and guests, managing court reservations, assisting with programs, and ensuring a positive and safe environment at the Pickleball Center. This role involves customer service, administrative tasks, and upholding YMCA values and policies.

Requirements

High School Diploma or equivalent required.
CPR, AED, and Basic First Aid certification required, or ability to obtain certification within the timeframe established by the YMCA.
Ability to remain calm and exercise sound judgment during emergency and other challenging situations.
Ability to work independently with minimal supervision and within established YMCA policies and guidelines.
Flexible availability, including evenings, weekends, and varying program schedules as required.
Commitment to providing a safe, inclusive, and positive experience for all YMCA members and participants.

Nice To Haves

Associate Degree in Business, Recreation, Sports Management, Education, or a related field preferred.
Minimum of one year of customer service, sales, recreation, hospitality, or related experience preferred.
Knowledge of Pickleball rules, regulations, techniques, etiquette, and safety practices.
Previous experience working with children and youth preferred.
Previous experience working with diverse populations preferred.
Proficiency with Microsoft Office; familiarity with Pickleball Den.
Bilingual Spanish/English ability preferred.

Responsibilities

Greet members and guests professionally, cordially, and enthusiastically.
Learn and use members’ names to provide personalized service.
Use Listen First skills during interactions.
Verify membership upon entry and record facility access.
Manage indoor court reservations, check-ins, and open-play rotation systems.
Assist program leaders with check-ins, rosters, and court assignments for leagues, clinics, and tournaments.
Inform players of facility policies, shoe requirements, and safety guidelines.
Answer telephone calls promptly and provide accurate information.
Handle inquiries, transfer calls, and take messages.
Address questions, concerns, and feedback professionally.
Process payments, registrations, and fees accurately.
Complete end-of-shift reports and reconcile monetary transactions.
Keep the Welcome Center Desk attended.
Execute routine opening and closing procedures.
Inspect indoor courts for safety hazards and maintain court surfaces.
Respond to emergencies promptly and professionally, providing basic first-aid and completing reports.
Create a positive and nurturing environment promoting youth development and healthy living.
Support member engagement by communicating YMCA programs and services.
Participate in and support the Annual Campaign.
Provide timely feedback to the supervisor regarding member needs and facility concerns.
Participate in required trainings and professional development.
Maintain a professional appearance.
Report to scheduled shifts on time and remain for the entire shift.
Arrange appropriate coverage when unable to work.
Contribute to overall Center operations and maintain a positive image of the YMCA.
Demonstrate and model the YMCA’s four core values: Caring, Honesty, Respect, and Responsibility.
Work cooperatively and effectively with staff, volunteers, members, participants, and community partners.
Focus on facility cleanliness during quieter court times.
Perform other job-related duties as assigned.